Samantha Potter
New Hartford,CT
Summary
Professional and motivated Centralized Scheduler specializing in various fields of radiology including Nuclear medicine and Interventional. I have a strong extensive history of proficiently answering a high volume of incoming calls, while also handling in-person inquiries from Patients and coworkers. Flexible, hardworking with the drive to succeed. Varied in many different positions, with excellent multi-tasking abilities. A strong teamplayer while working competitively on an individual basis as well.
Overview
8
8
years of professional experience
Work History
Centralized Scheduler
Charlotte Hungerford Hospital
04.2024 - Current
- Collaborate with healthcare professionals to optimize patient flow and minimize delays in care delivery.
- Schedule eleven different radiology modalities according to the providers' needs and accommodate the Patient prior to their next follow up appointment.
- Pay close attention to detail in regards to the Patient's health insurance as to schedule according to the guidelines in their policy.
- Be sure to thoroughly and courteously explain all of the requirements and preparation instructions to Patient, as well as directions to the approved medical facility.
- Interact daily with a wide range of diverse ethnicities and backgrounds while always practicing a respectful professional demeanor.
- Sort and distribute incoming faxes via both unit fax machine and electronically while managing outgoing faxes.
- Manage a high call volume and implement my expertise to accurately resolve the Patient's needs in a timely manner.
- Enter all incoming orders from Providers ensuring accuracy of orders, required signatures are present and insurance authorization is in place prior to scheduling.
Medical Receptionist
Pro Health Physicians
01.2021 - Current
- Enhances patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Successfully multi- tasking between primary care check in and discharge, as well as radiology check- in while answering phones for a high volume call center and promptly routing messages to the appropriate recipient.
- Ensures accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Training all new employees, as well as assisting my teammates and providers with daily tasks.
- Scheduling patients’ future follow up exams and various imaging appointments at the authorized facility per the providers’ order.
- Practicing daily de escalation skills while remaining courteous and professional both over the phone and in person.
- End of day payment batch reconciliation and closing responsibilities.
Receptionist
Advanced 6 Healthcare
06.2017 - 11.2020
- Greeted incoming Patients and visitors professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls on a high-volume, multi-line phone and pleasantly transferred callers to appropriate personnel.
- Scheduled and confirmed appointments and meetings.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Assisted in billing and coding questions and inquiries.
- Successfully completed end of the day reconciliation sheet for all incoming payments, as well as prepared each deposit and managed a safe, organized file record of all payment history.
- Handled a timely response to all incoming records requests for the office.
- Quickly handled all Incoming referrals both in office as well as insurance referrals.
- Updated patient insurance and demographic information, as well as accepted in person payment transactions and entered accurately.
- Submitted patient lab orders per the Provider’s request, using appropriate test names and diagnosis codes (ICD-10).
- Prepared patient records for cardiology sonogram technician.
- Maintained an excellent bussiness relationship with our third party billing company. And Assisted them in resolving billing issues in order to help facilitate timely reimbursement.
- Provided excellent training to all incoming employees regarding all front desk duties, policies and office procedures.
Education
Medical Administration
Porter And Chester Institute
Watertown CtSkills
- HIPAA compliance
- Scheduling expertise
- Epic experience
- Medical Terminology
- Professional, respectful, polite demeanor
- Excellent Customer/Patient service skills
- Meticulous attention to detail
- High call volume management
- Knowledge of EMR
- Self starter/ strong problem solver
- Easily adaptable team player
Additional Information
References availible upon request
Timeline
Centralized Scheduler
Charlotte Hungerford Hospital
04.2024 - Current
Medical Receptionist
Pro Health Physicians
01.2021 - Current
Receptionist
Advanced 6 Healthcare
06.2017 - 11.2020
Medical Administration
Porter And Chester Institute
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