Samantha Powell
West Yellowstone,MT
Summary
Resourceful Librarian with meaningful experience cataloging and organizing library collections. Tactfully provides patrons with insightful direction to maximize customer service utility. Knowledgeable operator of library resources and passionate problem solver.
Overview
21
21
years of professional experience
Work History
Librarian
West Yellowstone Public Library
04.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Provided guidance and support to junior staff members in achieving performance goals.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Freelance Writer
Self-employed
09.2014 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Conducted interviews with subject matter experts to generate topics.
- Developed and pitched story ideas to editors.
- Created content for websites and online publications.
Bookkeeper
Faithful Street Inn
05.2022 - 05.2024
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
Substitute Teacher
Benton Central Jr-Sr High School
05.2004 - 05.2020
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Retail Cashier
GameStop
12.2016 - 04.2017
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Customer Service Specialist
DICK'S Sporting Goods
07.2012 - 10.2014
- Oversaw customer service representatives during working hours
- Maintained a high standard of customer service quality
Cashier
MarketPlace
05.2009 - 08.2009
- Seasonal position in tourist area outside of Yellowstone National Park
Housekeeper
Madison Arm Resort & Marina
05.2008 - 10.2008
- Housekeeping and general maintenance at a summer resort
- Seasonal position
Education
Master of Business Administration - MBA - Business Administration and Management, General
Western Governors University
05.2024
Bachelor's degree - Business Administration and Management, General
Western Governors University
02.2022
Bachelor's degree - Creative Writing
Ball State University
05.2012
High School Diploma - undefined
Indiana Academy for Science, Mathematics, & Humanities
05.2004
High School Diploma - undefined
Benton Central Jr-Sr High School
05.2002
Skills
- Search Engine Optimization (SEO)
- WordPress
- Cataloging
- Interlibrary loan processes
- Managing reference catalog
- Literacy outreach and development
- Reference support
Personal Information
Title: Creative Mind, Creative Works
Timeline
Librarian
West Yellowstone Public Library
04.2024 - Current
Bookkeeper
Faithful Street Inn
05.2022 - 05.2024
Retail Cashier
GameStop
12.2016 - 04.2017
Freelance Writer
Self-employed
09.2014 - Current
Customer Service Specialist
DICK'S Sporting Goods
07.2012 - 10.2014
Cashier
MarketPlace
05.2009 - 08.2009
Housekeeper
Madison Arm Resort & Marina
05.2008 - 10.2008
Substitute Teacher
Benton Central Jr-Sr High School
05.2004 - 05.2020
Bachelor's degree - Business Administration and Management, General
Western Governors University
Bachelor's degree - Creative Writing
Ball State University
High School Diploma - undefined
Indiana Academy for Science, Mathematics, & Humanities
High School Diploma - undefined
Benton Central Jr-Sr High School
Master of Business Administration - MBA - Business Administration and Management, General
Western Governors University
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