Samantha Pratta
Sicklerville,NJ
Summary
Dedicated professional with a history of enhancing customer satisfaction and managing diverse retail environments, notably at Garage. Excels in problem-solving and cash handling, demonstrating exceptional teamwork and customer service skills. Achieved consistent sales targets through effective time management and positive reinforcement, fostering strong relationships with repeat clients and ensuring a welcoming store atmosphere.
Overview
8
8
years of professional experience
Work History
Teachers Aide
National Park Elementary School
09.2018 - Current
- Assisted teachers with supervision and care of students
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom activities, tutoring, and reviewing work.
- Graded assignments and reported individual progress to teacher.
- Completed daily reports on attendance and disciplinary performance.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Cashier
Wine Warehouse
06.2021 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Cashier/Customer Service Associate
Lowes Home Improvment
05.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Contributed to store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Retail Sales Associate
Garage
09.2016 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cashiier
Wegmans Supermarket
06.2023 - 08.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
Education
Associate of Science - Psychology
Camden County College
Blackwood, NJ06-2026
Skills
- Patience and empathy
- Special needs student assistance
- Materials management
- Positive reinforcement
- Customer service
- Teamwork
- Problem-solving
- Time management
- Cash handling
Timeline
Cashiier
Wegmans Supermarket
06.2023 - 08.2024
Cashier
Wine Warehouse
06.2021 - 06.2023
Cashier/Customer Service Associate
Lowes Home Improvment
05.2019 - 06.2021
Teachers Aide
National Park Elementary School
09.2018 - Current
Retail Sales Associate
Garage
09.2016 - 01.2019
Associate of Science - Psychology
Camden County College
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