Samantha Preston
Frederick,MD
Summary
Lead Hostess with four years of exceptional experience in enhancing customer experiences at The Tasting Room. Courteous, friendly, and professional when speaking with guests, giving directions, and answering phone calls. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
6
6
years of professional experience
Work History
Lead Hostess
The Tasting Room
03.2021 - Current
- Lead Hostess
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined seating process for increased efficiency and reduced wait times for guests.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Maintaining a professional demeanor and fostering open communication among team members.
- Using OpenTable
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Informing staff about special occasions, allergies, and any other requests made by the guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Answer phone calls then provide the correct services needed
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Family Babysitter
Sam Beers
12.2019 - 06.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Maintained open communication lines with parents regarding their child's progress, needs, and concerns.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
Education
HIGH SCHOOL DIPLOMA -
Tuscarora High School
Frederick, MD05.2022
Skills
- Customer service
- Planning
- Social interaction
- Problem solving
- Phone etiquette
- Detail-oriented
- Organization
- Restaurant operations
- Exceptional communication
- Effective multitasking
Timeline
Lead Hostess
The Tasting Room
03.2021 - Current
Family Babysitter
Sam Beers
12.2019 - 06.2020
HIGH SCHOOL DIPLOMA -
Tuscarora High School
Similar Profiles
Bobby ThaoBobby Thao
Executive Sous Chef at The Tasting RoomExecutive Sous Chef at The Tasting Room
Will HockinWill Hockin
Shaw + Smith at Tasting Room Team MemberShaw + Smith at Tasting Room Team Member
CHRISTOPHER GRADYCHRISTOPHER GRADY
Fine Dining Server at Michael’s Tasting RoomFine Dining Server at Michael’s Tasting Room
Duane BarlowDuane Barlow
Supervisory Grants Management Specialist (Branch Chief) at Department of Health & Human Services (HHS), Office of the Assistant Secretary for HealthSupervisory Grants Management Specialist (Branch Chief) at Department of Health & Human Services (HHS), Office of the Assistant Secretary for Health
DOREEN MDUMADOREEN MDUMA
Dietary Aide at Homewood Health CentreDietary Aide at Homewood Health Centre