Samantha Prouhet

Work side by side with my General Manager on various hotel operations.

- Processing invoices, posting schedules weekly for the entire property, onboarding and training new employees.

- Present during weekly meetings and revenue calls.

- Work closely with the sales team to ensure high occupancy nights.

Train new employees on front desk operations, ensuring they are well-prepared for their roles and responsibilities.

• Curated a procedure binder with step-by-step guides on various front desk tasks.

Resolve guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

• Reach out to all GuestVoice responses with ratings lower than a seven to ensure we are doing all we can do improve guest experience.

Coordinate with housekeeping staff to ensure rooms are ready for incoming guests in a timely manner.

• Make boards and inspect rooms regularly.

Empower my front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.

• Keep our scores visible to the entire staff to promote improvement. Allow access to employees to read guest responses.

Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

• Posted a script with necessary information. (Breakfast/Pool/Fitness Room hours, housekeeping policies, Credit Card authorizations etc.)

Collaborated with other departments to ensure good communication and accommodated guest needs.

• Worked closely with the housekeeping and maintenance departments during the pandemic.

Worked in the hostess stand, ToGo station, kitchen line, bussing, food running, and ran sales calls.