Samantha Prozzillo
Doylestown,PA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Hawkeyes Country Tavern
Perkasie, PA
01.2016 - Current
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Maintained energy and enthusiasm in fast-paced environment
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained excellent attendance record, consistently arriving to work on time
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Managed team of 45 employees, overseeing hiring, training, and professional growth of employees
- Oversaw daily operations to ensure high levels of productivity
Assistant Manager
Altomonte Italian Market
Doylestown, PA
02.2015 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Line Cook, Server
The Doylestown Maennerchor
Doylestown, PA
09.2002 - 04.2015
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Cultivated warm relationships with regular customers.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Handled portion control activities according to specified instructions provided by chef.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Developed process that reduced waste and improved supply turnover.
Education
High School Diploma -
Central Bucks High School
Doylestown, PA06.1987
Associate of Arts - Hotel, Motel, And Restaurant Management
Wesley College
Dover, DE05.1990
Skills
- Staff Scheduling
- Employee Performance Evaluations
- Money Handling
- Front of House Management
- Catering Services
- Time Management
- Food and beverage knowledge
- Opening and closing procedures
- Food plating and presentation
- Safe food handling
- Active Listening
- Self-Motivated
Timeline
Assistant General Manager
Hawkeyes Country Tavern
01.2016 - Current
Assistant Manager
Altomonte Italian Market
02.2015 - 01.2016
Line Cook, Server
The Doylestown Maennerchor
09.2002 - 04.2015
High School Diploma -
Central Bucks High School
Associate of Arts - Hotel, Motel, And Restaurant Management
Wesley College
Similar Profiles
Ely MatlowEly Matlow
Football Coach at Oshawa HawkeyesFootball Coach at Oshawa Hawkeyes
NASTACIA POWELLNASTACIA POWELL
Private Security officer at Hawkeyes Electronic SecurityPrivate Security officer at Hawkeyes Electronic Security
Danielle OatsDanielle Oats
Duty Manager at Old Town & Country TavernDuty Manager at Old Town & Country Tavern