Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Puskarich

Tulsa

Summary

Experienced with front desk management, including guest check-ins and administrative support. Utilizes effective communication and organizational skills to enhance guest satisfaction. Track record of maintaining professional and welcoming front desk environment. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

EOS Fitness
01.2024 - 12.2025
  • Managed front desk operations, ensuring member satisfaction and effective communication.
  • Assisted members with inquiries, providing accurate information on gym services and policies.
  • Processed membership applications efficiently using system software to maintain organized records.
  • Coordinated with fitness staff to schedule classes and personal training sessions.
  • Collected fees and overdue balances through outgoing calls.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Collaborated with management to align training initiatives with organizational goals.

Fitness Consultant

EOS Fitness
10.2024 - 03.2025
  • Provided expert guidance on proper nutrition and lifestyle habits to support fitness goals.
  • Drafted program policies and procedures with client input to maintain safety and prevent conflict.
  • Provided client assessments to assess health goals.
  • Achieved high satisfaction rates among clients due to exceptional communication skills, empathy, active listening abilities.
  • Educated clients on proper exercise techniques, minimizing injury risk and maximizing workout efficiency.
  • Provided tours to new members and existing members.
  • Educated members and new clients with information about personal training and often had it in addition with new memberships.
  • Outgoing calls and cold calls for new inquiries and memberships to find new leads.

Cashier

Pudgy Pup Collectables
04.2022 - 10.2024
  • Processed customer transactions efficiently and accurately using point-of-sale (POS) systems.
  • Assisted in inventory management by tracking stock levels and replenishing merchandise as needed.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Implemented promotional strategies to boost sales during peak hours, enhancing overall store performance.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Connections Academy
Reno, NV
05-2024

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Scheduling appointments
  • Credit card handling
  • Conflict management
  • Cash handling
  • Multi-line phone systems
  • Customer service
  • Front desk management
  • Sales expertise
  • Communication skills

Timeline

Fitness Consultant

EOS Fitness
10.2024 - 03.2025

Front Desk Associate

EOS Fitness
01.2024 - 12.2025

Cashier

Pudgy Pup Collectables
04.2022 - 10.2024

High School Diploma -

Connections Academy

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