Reading, Crosswords, Puzzles
SAMANTHA PUSZCZEWICZ
Learning & Development Consultant
New Orleans,LA
Summary
Accomplished Senior Learning Consultant with demonstrated ability to design and implement effective strategies in learning & development, talent development, and organizational effectiveness. Strong knowledge of innovative educational technologies, adult learning methodology, coupled with capability in driving performance improvement. Skilled at fostering positive client relationships and contributing to their organization’s success.
Overview
30
30
years of professional experience
5
5
Certification
Work History
Senior Learning Consultant
Skillsoft
07.2021 - Current
- Advises a 3.25M client portfolio in L&D strategy, program and project management, employee engagement, talent development, and instructional design.
- Performs needs assessments, defines learning strategy, designs & develops intervention, implements solution, manages project, measures business impact.
- Defined & created Professional Service Group Coaching engagement.
- Designed & delivered technology leadership upskilling program with 45% median skill increase.
- Delivered ‘Harnessing the Power of Generative AI’ keynote at client Cybersecurity Expo.
- Created Learning Strategy Blueprint successfully solving for deskless workforce learning engagement.
Talent Development Manager
Louisiana State University Health Sciences Center
New Orleans, Louisiana
01.2019 - 05.2021
- Developed and implemented a comprehensive talent management strategy to increase employee engagement and retention.
- Provided guidance to managers on how to effectively manage their teams through coaching conversations and feedback sessions.
- Created and managed an onboarding program for new hires.
- Developed job descriptions, competency models and career paths for various roles in the organization.
- Analyzed data from surveys, interviews, focus groups and other sources to assess effectiveness of existing Talent Development programs.
- Launched first LMS to 5,000+ faculty and staff; successfully upskilling 95% with a 72 NPS.
- Designed & delivered leadership development program to 650 front-line supervisors aligned with HR succession program receiving a 4.85/5 CSAT.
- Digitally transformed LA Civil Service annual performance management process resulting in 98% compliance in half normal time.
Senior Trainer
Anthem Blue Cross Blue Shield
Louisville, Kentucky
12.2013 - 12.2018
- Facilitated instructor-led and virtual instructor-let customer service, business operations, and leadership development workshops for new hires and existing staff, anywhere from 1-day to 8-weeks in duration.
- Instructionally designed Medicare Supplement Enrollment & Billing annual new hire training receiving 4.70/5 CSAT and 20% above target quality and production analytics.
- Lead Train-the-Trainer for India vendor program.
- Keynote presenter at annual team offsite on Individual Development Plans.
- Team Lead: managed master training calendar of 14 trainers, nationwide across four lines of business.
Human Resources Manager
ZZZ Legal
Louisville, Kentucky
12.2009 - 11.2013
- Led Human Resources, talent strategies, and operations for dynamic, boutique law firm.
- Created job postings, tracked applicants and onboarded new hires.
- Collaborated with department managers to develop comprehensive training programs.
- Provided HR consultation services to leadership and department heads.
- Researched and drafted Eastern District of Kentucky sovereign immunity brief successfully overcoming summary judgement dismissal 5M plaintiff case.
- Led project increasing business reach by 150% through successful execution of defined strategic marketing-communication plan.
- Led Paralegal internship program for firm.
Senior Trainer
University of New Orleans
Baton Rouge, Louisiana
01.2008 - 11.2009
- Developed and delivered comprehensive training programs to new and existing Louisiana state personnel.
- Conducted post-training evaluations with participants to assess effectiveness of instruction.
- Developed and delivered comprehensive training programs to new employees.
- Managed multiple projects simultaneously while adhering to established deadlines.
- Evaluated instructional design materials prior to use in order to ensure accuracy and relevance.
- Served as a resource for learners regarding course material, policies, procedures.
Co-Founder
Paintsmith
New Orleans, LA
12.2006 - 10.2008
- Launched post-Katrina home improvement business leading strategy and growth (due to downsizing from corporate).
- Directed company-wide efforts towards achieving established goals and objectives.
- Established relationships with key customers, vendors, and partners.
- Oversaw accounting functions including budgeting, forecasting and financial reporting.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Recruited, trained, managed, and evaluated staff.
- Managed overall workflow of projects from conception to completion.
- Negotiated contracts with suppliers for goods and services.
Education Manager
Planet Beach Franchising, Corp.
Marr, Louisiana
04.2006 - 11.2006
- Responsible for leading national Learning & Development team of four instructors and three performance consultants managing budget, vendors, master training calendar, & performance management
- Senior advisor to 300+ franchisees on employee development, instructional design, facilitation, & performance coaching
- Successfully launched first-ever PB University digital learning platform (LMS) for franchise onboarding and continuing education
- Led sales enablement program
- Designed & delivered keynote at Reno National Franchisee Convention - Effectively Leading Change
Trainer
University of New Orleans
New Orleans, LA
07.2002 - 04.2006
- Designed and delivered diverse educational courses and training programs focusing on onboarding, operations management, technical skills, and leadership development for Louisiana state personnel.
- Documented all training activities including attendance records, feedback forms, surveys, impact analytics.
- Recommended changes or improvements in existing training processes and curriculum as needed.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Designed keynote conference presentation for Executive Director on Medicare Savings Program.
- Invented inaugural Annual Customer Service roadshow training program receiving 62 NPS.
- Redesigned new hire onboarding program for State of Louisiana Medicaid enrollment and billing increasing new floor quality and production by 50%.
Trainer & Instructional Design Manager
New York Hair Co.
Sarasota, Florida
01.1995 - 12.2001
- Led the curriculum development and delivery of client-facing channels: products, services, sales, licensure for Southwest Florida franchise
- Consulted, designed, and delivered sales enablement, company best practices, motivation, situational leadership, professionalism, new employee orientation, and performance consulting
- Managed budget and vendors such as: Paul Mitchel, Aveda, Nexxus, Matrix, Vavoom, & Schwartzkopf
- Created NYCHO charity program with coordinated events and half-million dollar giving program in partnership with Cerebral Palsy
- Created NYHCO News, semi-annual company newsletter
- Created first-ever HTML NYCHO Website
Education
MASTER OF EDUCATION - INSTRUCTIONAL DESIGN
Western Governors University
01.2018
BACHLEOR OF SCIENCE - INTERDISCIPLINARY SOCIAL SCIENCE
University of South Florida
01.1998
Skills
- Learning & Development Strategy
- Project Management
- Program Management
- Creativity
- Relationship Building
- Communication
- Instructional Design
- Facilitation
- Problem Solving
- Collaboration
- Facilitation techniques
- Needs assessment
- Performance consulting
- Organizational development
- Adult learning theory
Affiliations
- Project Management Institute (PMI)
- National Society of Leadership & Success
- Association of Talent Development
- College and University Professional Association for Human Resources
- Society for Human Resources (SHRM)
- Toastmasters International
- TEDx Speaker Coach
Certification
- PMPc - Project Management Professional candidate
- SHRM-CP, Society for Human Resources Certified Professional
- CTT+, CompTIA Certified Technical Trainer Plus
- VLE, Insync Virtual Learning Expert
- CPC, Langevin Institute Certified Performance Consultant
References
- Christine Frawley, Director, Professional Services Consulting, Skillsoft, clidke@live.com
- Laura Repaci, Vice President, Global Professional Delivery, Skillsoft, laurarepaci@gmail.com
Accomplishments
- TEDx speaker coach for internal Louisiana State University event.
- Accomplished keynote presenter for 15 years
Quote
"Education is the most powerful weapon you can use to change the world."
Nelson Mandela
Interests
Outdoors/Nature
Gardening
Music
Theatre
Traveling
Work Product
A portfolio of my work.
Timeline
Senior Learning Consultant
Skillsoft
07.2021 - Current
Talent Development Manager
Louisiana State University Health Sciences Center
01.2019 - 05.2021
Senior Trainer
Anthem Blue Cross Blue Shield
12.2013 - 12.2018
Human Resources Manager
ZZZ Legal
12.2009 - 11.2013
Senior Trainer
University of New Orleans
01.2008 - 11.2009
Co-Founder
Paintsmith
12.2006 - 10.2008
Education Manager
Planet Beach Franchising, Corp.
04.2006 - 11.2006
Trainer
University of New Orleans
07.2002 - 04.2006
Trainer & Instructional Design Manager
New York Hair Co.
01.1995 - 12.2001
MASTER OF EDUCATION - INSTRUCTIONAL DESIGN
Western Governors University
BACHLEOR OF SCIENCE - INTERDISCIPLINARY SOCIAL SCIENCE
University of South Florida
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