Work History
Summary
Overview
Education
Skills
Affiliations
Certification
References
Accomplishments
Websites
Quote
Interests
Work Product
Timeline
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SAMANTHA PUSZCZEWICZ

SAMANTHA PUSZCZEWICZ

Talent Development Consultant
New Orleans,LA

Work History

Senior Learning Consultant

Skillsoft
07.2021 - Current
  • Advises a 3.25M client portfolio in talent development strategy, program and project management, employee engagement, organizational development, and instructional design.
  • Performs needs assessments, defines learning strategy, designs & develops intervention, implements solution, manages project, measures business impact.
  • Researched, designed, & delivered comprehensive Skills-First talent management strategy, technology, and transformation plan for leading tech firm.
  • Defined & created Professional Service Group Coaching engagement.
  • Designed & delivered technology leadership upskilling program with 45% median skill increase.
  • Delivered ‘Harnessing the Power of Generative AI’ keynote at client Cybersecurity Expo.
  • Created Learning Strategy Blueprint successfully solving for deskless workforce learning engagement.

Talent Development Manager

Louisiana State University Health Sciences Center
New Orleans, Louisiana
01.2019 - 05.2021
  • Developed and implemented a comprehensive talent management strategy to increase employee engagement and retention.
  • Provided guidance to managers on how to effectively manage their teams through coaching conversations and feedback sessions.
  • Created and managed an onboarding program for new hires.
  • Developed job descriptions, competency models and career paths for various roles in the organization.
  • Analyzed data from surveys, interviews, focus groups and other sources to assess effectiveness of existing Talent Development programs.
  • Launched first Performance Management system to 5,000+ faculty and staff; successfully upskilling 95% with a 72 NPS.
  • Designed & delivered leadership development program to 650 front-line supervisors aligned with HR succession program receiving a 4.85/5 CSAT and reducing open leadership positions by half.
  • Digitally transformed LA Civil Service annual performance management process resulting in 98% compliance in 36% less time.

Senior Trainer

Anthem Blue Cross Blue Shield
Louisville, Kentucky
12.2013 - 12.2018
  • Facilitated instructor-led and virtual instructor-let customer service, business operations, and leadership development workshops for new hires and existing staff, anywhere from 1-day to 8-weeks in duration.
  • Instructionally designed Medicare Supplement Enrollment & Billing annual new hire training receiving 4.70/5 CSAT and 20% above target quality and production analytics.
  • Lead Train-the-Trainer for India vendor program.
  • Keynote presenter at annual team offsite on Individual Development Plans.
  • Team Lead: managed master training calendar of 14 trainers, nationwide across four lines of business.

Human Resources Manager

ZZZ Legal
Louisville, Kentucky
12.2009 - 11.2013
  • Led Human Resources, talent strategies, and operations for dynamic, boutique law firm.
  • Created job postings, tracked applicants and onboarded new hires.
  • Collaborated with department managers to develop comprehensive training programs.
  • Provided HR consultation services to leadership and department heads.
  • Researched and drafted Eastern District of Kentucky sovereign immunity brief successfully overcoming summary judgement dismissal 5M plaintiff case.
  • Led project increasing business reach by 150% through successful execution of defined strategic marketing-communication plan.
  • Led Paralegal internship program for firm.

Senior Trainer

University of New Orleans
Baton Rouge, Louisiana
01.2008 - 11.2009
  • Developed and delivered comprehensive training programs to new and existing Louisiana state personnel.
  • Conducted post-training evaluations with participants to assess effectiveness of instruction.
  • Developed and delivered comprehensive training programs to new employees.
  • Managed multiple projects simultaneously while adhering to established deadlines.
  • Evaluated instructional design materials prior to use in order to ensure accuracy and relevance.
  • Served as a resource for learners regarding course material, policies, procedures.

Co-Founder

Paintsmith
New Orleans, LA
12.2006 - 10.2008
  • Launched post-Katrina home improvement business leading strategy and growth (due to downsizing from corporate).
  • Directed company-wide efforts towards achieving established goals and objectives.
  • Established relationships with key customers, vendors, and partners.
  • Oversaw accounting functions including budgeting, forecasting and financial reporting.
  • Created and maintained corporate website, marketing materials, and social media accounts.
  • Recruited, trained, managed, and evaluated staff.
  • Managed overall workflow of projects from conception to completion.
  • Negotiated contracts with suppliers for goods and services.

Education Manager

Planet Beach Franchising, Corp.
Marrero, Louisiana
04.2006 - 11.2006
  • Responsible for leading national Learning & Development team of four instructors and three performance consultants managing budget, vendors, master training calendar, & performance management
  • Senior advisor to 300+ franchisees on employee development, instructional design, facilitation, & performance coaching
  • Successfully launched first-ever PB University digital learning platform (LMS) for franchise onboarding and continuing education
  • Led sales enablement program
  • Designed & delivered keynote at Reno National Franchisee Convention - Effectively Leading Change

Trainer

University of New Orleans
New Orleans, LA
07.2002 - 04.2006
  • Designed and delivered diverse educational courses and training programs focusing on onboarding, operations management, technical skills, and leadership development for Louisiana state personnel.
  • Documented all training activities including attendance records, feedback forms, surveys, impact analytics.
  • Recommended changes or improvements in existing training processes and curriculum as needed.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Designed keynote conference presentation for Executive Director on Medicare Savings Program.
  • Invented inaugural Annual Customer Service roadshow training program receiving 62 NPS.
  • Redesigned new hire onboarding program for State of Louisiana Medicaid enrollment and billing increasing new floor quality and production by 50%.

Trainer & Instructional Design Manager

New York Hair Co.
Sarasota, Florida
01.1995 - 12.2001
  • Led the curriculum development and delivery of client-facing channels: products, services, sales, licensure for Southwest Florida franchise
  • Consulted, designed, and delivered sales enablement, company best practices, motivation, situational leadership, professionalism, new employee orientation, and performance consulting
  • Managed budget and vendors such as: Paul Mitchel, Aveda, Nexxus, Matrix, Vavoom, & Schwartzkopf
  • Created NYCHO charity program with coordinated events and half-million dollar giving program in partnership with Cerebral Palsy
  • Created NYHCO News, semi-annual company newsletter
  • Created first-ever HTML NYCHO Website

Summary

Accomplished Senior Talent Development consultant with demonstrated ability to design and implement effective strategies in learning & development, talent management, and organizational effectiveness. Strong knowledge of organizational development strategy, innovative educational technologies, adult learning methodology, and instructional design coupled with capability in driving enterprise-wide performance and growth.

Overview

27
27
years of professional experience
5
5
Certification

Education

MASTER OF EDUCATION - INSTRUCTIONAL DESIGN

Western Governors University
01.2018

BACHLEOR OF SCIENCE - INTERDISCIPLINARY SOCIAL SCIENCE

University of South Florida
01.1998

Skills

  • Learning & Development Strategy
  • Project Management
  • Program Management
  • Creativity
  • Relationship Building
  • Communication
  • Instructional Design
  • Facilitation
  • Problem Solving
  • Collaboration
  • Facilitation techniques
  • Needs assessment
  • Performance consulting
  • Organizational development
  • Adult learning theory
  • Learning management systems
  • Innovation and creativity
  • Industry trends
  • Problem-solving aptitude
  • Project management
  • Strategic planning
  • Professional development
  • Performance measurement
  • Workshop leadership
  • Organizational skills
  • Organizational performance
  • Time management
  • Instructional design
  • Relationship building
  • Program evaluation
  • Excellent communication
  • Adaptability
  • Analytical thinking
  • Learning strategies
  • Active listening
  • Time management abilities

Affiliations

  • Project Management Institute (PMI)
  • National Society of Leadership & Success
  • Association of Talent Development
  • College and University Professional Association for Human Resources
  • Society for Human Resources (SHRM)
  • Toastmasters International
  • TEDx Speaker Coach

Certification

  • PMPc - Project Management Professional candidate
  • SHRM-CP, Society for Human Resources Certified Professional
  • CTT+, CompTIA Certified Technical Trainer Plus
  • VLE, Insync Virtual Learning Expert
  • CPC, Langevin Institute Certified Performance Consultant

References

  • Christine Frawley, Former Director, Professional Services Consulting, Skillsoft, clidke@live.com
  • Tara Tapley, Director, Global Professional Delivery, Skillsoft, tara.tapley@gmail.com
  • Rober Parker, Former Executive Director of Purchasing, bodygetta@gmail.com

Accomplishments

  • TEDx speaker coach for internal Louisiana State University event
  • Accomplished keynote presenter for 15 years

Quote

"Education is the most powerful weapon you can use to change the world."
Nelson Mandela

Interests

Reading, Crosswords, Puzzles

Outdoors/Nature

Gardening

Music

Theatre

Traveling

Work Product

A portfolio of my work. 

Timeline

Senior Learning Consultant

Skillsoft
07.2021 - Current

Talent Development Manager

Louisiana State University Health Sciences Center
01.2019 - 05.2021

Senior Trainer

Anthem Blue Cross Blue Shield
12.2013 - 12.2018

Human Resources Manager

ZZZ Legal
12.2009 - 11.2013

Senior Trainer

University of New Orleans
01.2008 - 11.2009

Co-Founder

Paintsmith
12.2006 - 10.2008

Education Manager

Planet Beach Franchising, Corp.
04.2006 - 11.2006

Trainer

University of New Orleans
07.2002 - 04.2006

Trainer & Instructional Design Manager

New York Hair Co.
01.1995 - 12.2001

MASTER OF EDUCATION - INSTRUCTIONAL DESIGN

Western Governors University

BACHLEOR OF SCIENCE - INTERDISCIPLINARY SOCIAL SCIENCE

University of South Florida

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SAMANTHA PUSZCZEWICZTalent Development Consultant