Samantha Queen
Saint Augustine,FL
Summary
Dynamic professional with a proven track record at AutoZone, enhancing client satisfaction and streamlining operations for increased efficiency. Expert in inventory management and planning, coupled with exceptional communication skills, led to significant performance improvements. Adept at fostering team collaboration and leveraging technical aptitude to exceed sales goals, demonstrating a results-driven approach with a focus on achieving strategic objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flex Team Member
Wendys Restaurant
03.2024 - Current
- Demonstrated adaptability by quickly shifting between various roles within the store as needed to support overall performance.
- Bolstered brand reputation by consistently exemplifying company values in interactions with customers and colleagues.
- Collaborated with team members to maintain a clean and well-organized store environment, fostering positive customer experiences.
- Assisted in training new team members, sharing knowledge of store policies and operational procedures.
- Ensured compliance with company policies and safety standards throughout all areas of the store.
Commercial Manager
AutoZone
03.2017 - 05.2020
- Solidified client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Strengthened team and organization by recruiting and hiring many qualified employees.
- Implemented training programs for staff, improving overall team performance and productivity levels.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Negotiated contracts and product prices by collaborating with vendors and developers.
Education
Dog Grooming - Dog Grooming
Petsmart Academy
Fresno, CA02.2005
Certificate - Animal Behavior And Ethology
Lassen Community College
Susanville, CA06.2003
Skills
- Results driven
- Critical Thinking
- Attention to Detail
- Motivated Team Player
- Active Listener
- Adaptability and Flexibility
- Cleaning procedures
- Safety Procedures
- Task Prioritization
- Staff Training
- Organization and Categorization
- Technical aptitude
- Equipment monitoring
Certification
Auto part specialist pro certification -AutoZone.
Continuing education for special needs pets dog grooming certification -Petsmart Academy
Home Healthcare certification- Acumen nursing
Languages
English
Full Professional
ASL
Limited Working
Spanish
Elementary
Timeline
Flex Team Member
Wendys Restaurant
03.2024 - Current
Commercial Manager
AutoZone
03.2017 - 05.2020
Dog Grooming - Dog Grooming
Petsmart Academy
Certificate - Animal Behavior And Ethology
Lassen Community College