Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Volunteer
Samantha Queen

Samantha Queen

Saint Augustine,FL

Summary

Dynamic professional with a proven track record at AutoZone, enhancing client satisfaction and streamlining operations for increased efficiency. Expert in inventory management and planning, coupled with exceptional communication skills, led to significant performance improvements. Adept at fostering team collaboration and leveraging technical aptitude to exceed sales goals, demonstrating a results-driven approach with a focus on achieving strategic objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flex Team Member

Wendys Restaurant
03.2024 - Current
  • Demonstrated adaptability by quickly shifting between various roles within the store as needed to support overall performance.
  • Bolstered brand reputation by consistently exemplifying company values in interactions with customers and colleagues.
  • Collaborated with team members to maintain a clean and well-organized store environment, fostering positive customer experiences.
  • Assisted in training new team members, sharing knowledge of store policies and operational procedures.
  • Ensured compliance with company policies and safety standards throughout all areas of the store.

Commercial Manager

AutoZone
03.2017 - 05.2020
  • Solidified client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
  • Strengthened team and organization by recruiting and hiring many qualified employees.
  • Implemented training programs for staff, improving overall team performance and productivity levels.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
  • Negotiated contracts and product prices by collaborating with vendors and developers.

Education

Dog Grooming - Dog Grooming

Petsmart Academy
Fresno, CA
02.2005

Certificate - Animal Behavior And Ethology

Lassen Community College
Susanville, CA
06.2003

Skills

  • Results driven
  • Critical Thinking
  • Attention to Detail
  • Motivated Team Player
  • Active Listener
  • Adaptability and Flexibility
  • Cleaning procedures
  • Safety Procedures
  • Task Prioritization
  • Staff Training
  • Organization and Categorization
  • Technical aptitude
  • Equipment monitoring

Certification

Auto part specialist pro certification -AutoZone.

Continuing education for special needs pets dog grooming certification -Petsmart Academy

Home Healthcare certification- Acumen nursing

Languages

English
Full Professional
ASL
Limited Working
Spanish
Elementary

Timeline

Flex Team Member

Wendys Restaurant
03.2024 - Current

Commercial Manager

AutoZone
03.2017 - 05.2020

Dog Grooming - Dog Grooming

Petsmart Academy

Certificate - Animal Behavior And Ethology

Lassen Community College
Samantha Queen