Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Quraishi

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Served as admin for MacOS, gsuite admin, Zendesk, Franmetrics, Jive, Goto(VOIP), Salesforce. Microsoft Excel, Beautiful AI, MyTime, Booker, Mindbody, Five9.

Proficient Technology System Specialist offering more than 8 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.

Overview

8
8
years of professional experience

Work History

Technology Systems Specialist

Deka Lash
04.2022 - 11.2023
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
  • Modeled system usage patterns to determine training protocols and educational material guidelines.
  • Prepared documentation on policies and procedures for operating systems.
  • Worked directly with the VP of Technology and Director of Technology and Program Management to support all technology operations and manage them according to established goals.
  • Proactively identify, recommend, and implement initiatives to support the business needs of departments and franchisees to optimize the usage. Systems include (but are not limited to) MyTime, Zendesk, gsuite, Beautiful AI, Goto, MacOS, Franmetrics, ClickUp, Salesforce, Five9.
  • Trained employees in use of system, overseeing onboarding process and verifying trainee competence. Educate departments and franchisees about systems by providing informative demonstrations and training videos, answering support questions, and using other forms of communication as needed.
  • Provides frontline Support for MyTime issues and requests. Run Support calls as needed and help ensure that all support issues/requests are responded to within 24 hours. Worked with over 100 Franchisees to diagnose, troubleshoot, and resolve technical issues.
  • Supported ongoing and emerging documentation needs, including systems, processes, issue management, and resolution.

Marketing Technologist

Deka Lash
06.2021 - 04.2022
  • Coordinated inventory supplies and equipment to maximize team productivity.
  • Research and recommend new marketing technology products.
  • Operate digital marketing and system technology products as an administrator.
  • Train and support marketing staff on using marketing technology products.
  • Assisted in integrating marketing technology products with each other.
  • Monitor data quality within marketing and systems technology platforms
  • Performed technical reviews and data privacy compliance of technology products including POS, Mobile and Backend app, AI, AR, Workplace and future systems.
  • Report KPI data based on department, studio or company needs
  • Manage new studio Digital Marketing and technology onboarding Assisted in gathering data to inform strategic initiatives as it related to company growth and trends within digital marketing and end-user experience
  • Migrated key information and processes to superior systems
  • Assisted in optimizing efforts across digital platforms
  • Introduced new platforms and processes
  • Problem-solving around transitions to a digital-first mentality

Franchise Support Coordinator

Deka Lash
05.2016 - 06.2021
  • Onboarded over 50 Franchisees
  • Worked with other departmental staff to answer questions and resolve problems.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Coordinated meetings and events for internal and external groups.
  • Scheduled appointments and meetings for director and 10-member team.
  • Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
  • Completed bi-weekly payroll for 10 employees.


Education

Associate of Science - Radiologic Technology

CCAC
Pittsburgh, PA
06.2012

Skills

  • Technical Troubleshooting
  • Employee Onboarding
  • Documentation Management
  • System Implementation
  • Client Support
  • Schedule Coordination
  • Operational Standard Development
  • Network Support
  • Helpdesk Administration
  • Support Services
  • User Training
  • Network Configuration
  • Process Data Analysis
  • MacOS
  • gsuite
  • Franmatrics
  • Windows 365

Timeline

Technology Systems Specialist

Deka Lash
04.2022 - 11.2023

Marketing Technologist

Deka Lash
06.2021 - 04.2022

Franchise Support Coordinator

Deka Lash
05.2016 - 06.2021

Associate of Science - Radiologic Technology

CCAC

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Samantha Quraishi