Samantha Rambsel
Employee
Fort Worth,TX
We must believe that we are gifted for something, and that this thing, at whatever cost, must be attained.
—Marie Curie
Summary
I am Enthusiastic and a reliable professional who takes pride in providing excellent customer service and who’s created memorable dining experiences for restaurant customers. I am Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I Maintain focus and a positive attitude in stressful situations and high-volume environments. I’m a Organized and dependable candidate and very successful at managing multiple priorities with a positive attitudes and I have the willingness to take on added responsibilities to meet team goals, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. -THANKYOU
Overview
4
4
years of professional experience
Work History
Server/hostess
Walk-On's Bistreaux & Bar
Lubbock, TX
05.2020 - 12.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Elderly Caregiver
The Plaza At Lubbock
Lubbock , TX
01.2020 - 04.2023
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Offered companionship and kindness to elderly patients.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
Associate
Amazon
Grapevine, TX
08.2021 - 03.2023
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Trained and mentored junior staff on customer service strategies and techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Skills
Guest seating arrangements
Menu memorization
Order accuracy
Stocking and replenishing
To-go order preparation
Food preparation and safety
Front-of-house display creation
Food running
Food station setup
Ordering procedures
Cash Handling
Heavy lifting
Production line operations
Pallet arrangement
Stocking
Shipping procedures understanding
Inventory audits
Order fulfillment
Warehouse safety
Equipment operation
Light maintenance
Safety processes and procedures
Exceptional time management skills
Competitive analysis
Loading and unloading
Shipping and receiving
Transporting patients
Outpatient care
Supporting personal needs
Companionship and emotional support
Dementia and Alzheimer's knowledge
Documenting behaviors
Direct Patient Care
Patient-focused care
Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate - Amazon
08.2021 - 03.2023
Server/hostess - Walk-On's Bistreaux & Bar
05.2020 - 12.2023
Elderly Caregiver - The Plaza At Lubbock
01.2020 - 04.2023
Slidell High School - High School Diploma ,