Samantha Rambsel
Employee
Fort Worth,TX
We must believe that we are gifted for something, and that this thing, at whatever cost, must be attained.
—Marie Curie
Summary
I am Enthusiastic and a reliable professional who takes pride in providing excellent customer service and who’s created memorable dining experiences for restaurant customers. I am Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I Maintain focus and a positive attitude in stressful situations and high-volume environments. I’m a Organized and dependable candidate and very successful at managing multiple priorities with a positive attitudes and I have the willingness to take on added responsibilities to meet team goals, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. -THANKYOU
Overview
4
4
years of professional experience
Work History
Server/hostess
Walk-On's Bistreaux & Bar
Lubbock, TX
05.2020 - 12.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Elderly Caregiver
The Plaza At Lubbock
Lubbock , TX
01.2020 - 04.2023
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Offered companionship and kindness to elderly patients.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
Associate
Amazon
Grapevine, TX
08.2021 - 03.2023
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Trained and mentored junior staff on customer service strategies and techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Skills
Guest seating arrangements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate - Amazon
08.2021 - 03.2023
Server/hostess - Walk-On's Bistreaux & Bar
05.2020 - 12.2023
Elderly Caregiver - The Plaza At Lubbock
01.2020 - 04.2023
Slidell High School - High School Diploma ,