Dedicated Assistant Property Manager and skilled multi-tasker. Experience in successfully managing over 8 properties with the ability to work well under pressure.
Overview
15
15
years of professional experience
Work History
Sales & Leasing Consultant
Sequoia Equities
08.2023 - Current
Built and maintained strong relationships with potential residents and families to encourage and support move into community.
Managed lead tracking by making contact and following up on leads generated through CRM.
Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Assistant Community Director
American Property Management Group
05.2023 - 08.2023
Maintained documentation, wrote daily reports and tracked expenses using Excel, Yield Star and OneSite.
Distributed and followed up on tenant renewal notices and established retention.
Conducted property checks and addressed violations with residents.
Completed final move-out walk-throughs with tenants to identify required repairs.
Processed Final Account Statements.
Assistant Community Manager
Sequoia Equities
02.2020 - 07.2021
Handled all tenant logistics effectively scheduled appointments, showings, move-ins and move-outs.
Received and processed resident payments, and updated system accounts with latest information.
Used OneSite software to keep record of financial transactions and rental applications and Anyone Home software for leads management.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Ranked#16 in Elite Sales Club, brining in over $630,000 in revenue during 3rd Quarter in 2020.
Achieved goal to maintain 97% or better rate of occupancy.
Followed up on delinquent tenants and coordinated collection procedures.
Handled tenant complaints promptly and appropriately.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Server / Catering Associate
04.2014 - 02.2020
Administrative Assistant / Dispatch Manager
Lifetime Locksmith
12.2010 - 03.2014
Assistant Community Manager
M.H. Podell Co
03.2009 - 10.2010
Administered operations to handle needs of more than 500 tenants across 3 Residential properties.
Assisted in floating across 6 Residential properties.
Education
Business Management -
Las Positas College
Livermore, CA
California Certified Residential Manager
Rental Housing Association of Southern Alameda
Hayward, CA
Skills
Customer relations
Payment processing
Attentive to detail
Resourceful problem solver
Schedule and calendar management
YARDI / OneSite / Lead2Lease / Anyone Home
Timeline
Sales & Leasing Consultant
Sequoia Equities
08.2023 - Current
Assistant Community Director
American Property Management Group
05.2023 - 08.2023
Assistant Community Manager
Sequoia Equities
02.2020 - 07.2021
Server / Catering Associate
04.2014 - 02.2020
Administrative Assistant / Dispatch Manager
Lifetime Locksmith
12.2010 - 03.2014
Assistant Community Manager
M.H. Podell Co
03.2009 - 10.2010
Business Management -
Las Positas College
California Certified Residential Manager
Rental Housing Association of Southern Alameda
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