Samantha Ramirez
Chula Vista,CA
Summary
Well-qualified Client Relations with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Communication Dispatcher
Transit Systems Security
09.2017 - 12.2022
- Communicated with Security Officers, supervisors out in the field and with our local police department and ems to coordinate timely safety to the patrons in need.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Offered information and assistance to customers and colleagues.
- Routed calls to our security officers, police, fire, and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
Floor Assistant
Ross Dress For Less
11.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Communication with customers professionally and proactively to provide product information and advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Fruit Expert
Edible Arrangements
02.2018 - 05.2018
- Conducted regular inventory checks to maintain accurate stock levels, minimizing overstock issues and ensuring optimal product availability.
- Streamlined ordering processes with suppliers to secure fresh deliveries consistently while minimizing excess stock expenses.
- Developed strong relationships with local growers to source premium-quality produce at competitive prices, benefiting both the store''s bottom line and customer satisfaction levels simultaneously.
Customer Service Representative
Cerebral Palsy Thrift Store
01.2016 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Head Bartender
Alotta's Cocktail
07.2014 - 11.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Canvasser
Kirby
05.2014 - 07.2014
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
Sales Associate
Gap Outlet
05.2010 - 10.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Representative
Footaction
05.2009 - 12.2009
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Diploma - Criminal Justice
UEI College
Chula Vista, CA11.2018
High School Diploma -
Brooksheild International Academy
San Diego, CA05.2016
Skills
- Proficiency in [Software]
- Task Prioritization
- Critical Thinking
- Call center experience
- Effective Communication
- Excellent People Skills
- Quick Learner
- Information Gathering
- Fluent Bilingualism
- Customer Support
- Team Member Training
- Multitasking and Organization
- Calm and Professional Under Pressure
Timeline
Floor Assistant
Ross Dress For Less
11.2018 - 07.2019
Fruit Expert
Edible Arrangements
02.2018 - 05.2018
Communication Dispatcher
Transit Systems Security
09.2017 - 12.2022
Customer Service Representative
Cerebral Palsy Thrift Store
01.2016 - 11.2016
Head Bartender
Alotta's Cocktail
07.2014 - 11.2015
Canvasser
Kirby
05.2014 - 07.2014
Sales Associate
Gap Outlet
05.2010 - 10.2010
Sales Representative
Footaction
05.2009 - 12.2009
Diploma - Criminal Justice
UEI College
High School Diploma -
Brooksheild International Academy
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