Samantha Ramirez
Bayonne
Summary
Experienced with student advising, curriculum planning, and academic intervention. Utilizes in-depth knowledge of educational resources to guide students toward their goals. Strong understanding of student needs and effective counseling techniques.
Overview
3
3
years of professional experience
Work History
Academic Counselor
HUDSON COUNTY COMMUNITY COLLEGE
05.2024 - Current
- Conduct one-on-one advising sessions to help students explore academic interests, set goals, and develop personalized academic plans
- Assess the needs of at-risk students and implement action plans to enhance academic success
- Guide students in understanding and navigating university policies, procedures, and available resources
- Assist students in selecting courses that align with their academic and career aspirations
- Represent the Advising Department at Open House & Welcome Home events, providing prospective and incoming students with insights on campus resources, major offerings, and college policies
- Support student success by contributing to initiatives led by the Social Committee and Probation/SAP (Satisfactory Academic Progress) Committee
- Maintain confidentiality while managing sensitive information related to students' personal and academic histories
- Utilize strong organizational skills to maintain accurate records of all student interactions and interventions
Office Assistant and Senior Peer Advisor
HUDSON COUNTY COMMUNITY COLLEGE
08.2022 - 05.2024
- Screened and checked in 100+ students daily during peak registrations
- Assisted continuing students with self-registration in the self-service area, providing guidance on course selection and enrollment processes
- Provided support for various tasks as assigned to align with the office's mission
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Responsible for developing content for the department's social media platforms and other internal channels
- Trained and supervised federal work-study students, providing guidance on office procedures, student support services, and administrative tasks
Office Assistant and Retention Specialist
HUDSON COUNTY COMMUNITY COLLEGE
01.2022 - 08.2022
- Held and managed monthly advisory meetings with students on probation and those returning from suspension, both in-person and remotely
- Ensured probationary students met EOF requirements, attended tutoring and monthly meetings with EOF counselors, and abided by the EOF contract
- Assessed whether students were up to date on financial document submissions
- Managed and sent scheduled reminder emails to students regarding appointments
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Federal Work Study Student
HUDSON COUNTY COMMUNITY COLLEGE
10.2021 - 01.2022
- Accurately and thoroughly answered any questions or concerns students raised
- Managed appointment software via the Mongoose Application and scheduled Advising appointments for HCCC Students
- Guided students when creating semester course schedules
- Managed inbound calls from students, other HCCC departments, and advising-related inquiries
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
Education
Bachelor's Degree - Psychology, Minor in Sociology
NEW JERSEY CITY UNIVERSITY
Jersey City, NJ05.2024
Associate's Degree - Liberal Arts
HUDSON COUNTY COMMUNITY COLLEGE
Jersey City, NJ05.2022
Skills
- Microsoft Office
- Google Suite
- Ellucian Colleague
- Moongose Applications
- Zoom and Webex Video Conferencing
- Calendly
- Navigate 360
- Canva
- Organizational skills
- Customer service skills
- Interpersonal communication
- Multitasking
- Academic planning
- Student advocacy
- Collaboration and teamwork
- Retention strategies
- Higher education policy
- Student support
Timeline
Academic Counselor
HUDSON COUNTY COMMUNITY COLLEGE
05.2024 - Current
Office Assistant and Senior Peer Advisor
HUDSON COUNTY COMMUNITY COLLEGE
08.2022 - 05.2024
Office Assistant and Retention Specialist
HUDSON COUNTY COMMUNITY COLLEGE
01.2022 - 08.2022
Federal Work Study Student
HUDSON COUNTY COMMUNITY COLLEGE
10.2021 - 01.2022
Associate's Degree - Liberal Arts
HUDSON COUNTY COMMUNITY COLLEGE
Bachelor's Degree - Psychology, Minor in Sociology
NEW JERSEY CITY UNIVERSITY
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