Samantha Ramirez

Pharmacy Technician

K&K Pharmacy

Muleshoe, TX

11.2020 - Current

Work and manage in the LTC department, which receives and manages all medication orders for three surrounding nursing homes.
Daily phone calls with nursing home nurses to ensure residents are on proper medications
Managed filing of prescriptions, both electronically and manually.
Organized work areas so that everything was easily accessible when needed.
Received payment from customers and processed credit card transactions when necessary.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Assisted in training new employees on pharmacy procedures.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Collaborated with other healthcare professionals to ensure optimal patient care.
Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Supported pharmacy operations by answering phone calls and directing queries appropriately.
Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Provided exceptional customer service, addressing patient questions and concerns with empathy.
Answered telephones to respond to questions or requests.
Work and manage in the LTC department, which receives and manages all medication orders for three surrounding nursing homes.