Samantha Ramirez
Summary
Highly motivated and results-driven professional with strong communication, negotiation, and problem-solving skills. Experienced in managing multiple accounts efficiently, analyzing complex cases, and delivering effective solutions under pressure. Demonstrates exceptional attention to detail, ethical judgment, and adaptability in dynamic environments and committed to maintaining accuracy, professionalism, and excellence in every customer interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer care advisor
Scotiabank - Contact center Canada
09.2024 - Current
- Delivering personalized assistance and support to Canadian clients in a fast-paced environment.
- Handling account inquiries, troubleshooting issues, and providing financial solutions with professionalism and accuracy.
- Collaborating with cross-functional teams to enhance the client experience and process efficiency.
Teleperformance Hispaniola
09.2022 - 06.2024
- Provided bilingual (English/Spanish) customer support to international customers clients, ensuring high satisfaction and efficiency.
- Resolved complex inquiries and maintained strong communication and empathy with customers.
- Consistently met performance metrics, including quality, efficiency, and customer satisfaction targets.
Education
High School Diploma -
Colegio Amor Y Paz
06-2019
International Business Undergradute Student -
Universidad Tecnologica En Linea
01-2029
Skills
- Strong Communication Skills
- Complex Problem Solving
- Teamwork Skills
- Analytical Thinking
- Adaptability
- Multitasking and organization
- Decision-making
- Negotiation and Persuasion
- Resilience and Stress Management
Certification
- Advanced Excel
- Office Suite
- Power BI
- Prevencion en medidas del Financiamiento del Terrorismo
Timeline
Customer care advisor
Scotiabank - Contact center Canada
09.2024 - Current
Teleperformance Hispaniola
09.2022 - 06.2024
High School Diploma -
Colegio Amor Y Paz
International Business Undergradute Student -
Universidad Tecnologica En Linea