Samantha Ramirez
Lubbock
Summary
Dynamic professional with experience as a Course Marshal at The Rawls Course, excelling in crowd management and course oversight. Proven ability to enhance player satisfaction through effective communication and strategic planning, resulting in reduced wait times. Strong teamwork and public speaking skills foster a collaborative environment, ensuring optimal experiences for all participants.
Qualified with a solid track record in course management and event coordination. Adept at ensuring smooth operations and maintaining safety standards during events. Demonstrated ability to effectively communicate with participants and team members, showcasing strong organizational and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Course Marshal
The Rawls Course
Lubbock, TX
06.2025 - Current
- Monitored course conditions to ensure safety and optimal play for participants.
- Assisted in maintaining inventory of course supplies and equipment.
- Communicated effectively with players to provide direction and support during events.
- Enforced course rules and regulations to uphold standards and enhance player experience.
- Provided training and guidance to new staff on operational procedures and best practices.
- Engaged with customers to gather feedback, enhancing service delivery and satisfaction levels.
- Implemented strategies for effective crowd management during high-traffic events on the course.
- Monitored pace of play efficiently which led to reduced wait times between holes.
Waitress
Val’s Italian Restaurant
Canton, TX
07.2022 - 06.2025
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu recommendations, enhancing customer satisfaction and engagement.
- Managed order accuracy, minimizing errors and improving service efficiency.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Host
The Farmhouse Restaurant
Van, TX
05.2021 - 06.2022
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservation system, optimizing table turnover and guest experience during peak hours.
- Collaborated with waitstaff to communicate guest needs promptly and enhance service efficiency.
- Managed a reservation system, optimizing table turnover and guest experience during peak hours.
Education
Bachelor of Science - Education Administration
Texas Tech University
Lubbock, TX12.2027
Skills
- Crowd management
- Route planning
- Traffic control
- Course management
- Teamwork and cooperation
- Time management
- Volunteer supervision
- Good judgement
- Public speaking
- Awareness to reactions
- Awareness of reactions
Additional Information
Online student at Tech, can be full time!
Certification
TABC Certification, Food Handlers
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Course Marshal
The Rawls Course
06.2025 - Current
Waitress
Val’s Italian Restaurant
07.2022 - 06.2025
Host
The Farmhouse Restaurant
05.2021 - 06.2022
Bachelor of Science - Education Administration
Texas Tech University