Samantha Ramon
Huntsville,TX
Summary
Dynamic and results-driven professional with extensive experience as a Correctional Sergeant at the Texas Department of Criminal Justice. Proven expertise in staff supervision and emergency response, enhancing facility security and operational efficiency. Skilled in conflict management and relationship building, fostering a safe environment while effectively managing diverse teams.
Overview
8
8
years of professional experience
Work History
Correctional Sergeant
Texas Department Of Criminal Justice
05.2024 - Current
- Supervised security operations to ensure safety and compliance within facility.
- Coordinated daily activities of correctional officers, enhancing team efficiency and communication.
- Developed training programs for new staff, improving onboarding and operational readiness.
- Implemented incident response procedures, reducing risks and improving emergency management protocols.
- Monitored inmate behavior to maintain order and prevent disturbances within the facility.
- Conducted regular inspections of premises for safety hazards, ensuring adherence to regulations.
- Analyzed reports on incidents and trends, informing strategic decision-making for facility improvements.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Supervised 51 employees and performance of tasks and managed 24-2180 offenders.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Resolved issues and disputes between inmates professionally and respectfully.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
Correctional Officer
Texas Department Of Criminal Justice
12.2019 - 05.2024
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted routine inspections of living quarters and common areas for contraband.
- Responded promptly to incidents, ensuring compliance with emergency protocols.
- Assisted in transporting inmates securely between facilities and court appointments.
- Documented daily activities and incidents accurately in reports for review.
- Engaged with inmates to promote positive behavior and rehabilitation efforts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Sales Associate
I Heart Boba
05.2017 - 03.2020
- Assisted customers with product selection and provided knowledge on menu items.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Collaborated with team members to fulfill orders promptly during peak hours.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Trained new staff on operational procedures and best practices for service excellence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Criminal Justice
University of Houston
Houston, TXSkills
- Staff supervision
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Correctional Sergeant
Texas Department Of Criminal Justice
05.2024 - Current
Correctional Officer
Texas Department Of Criminal Justice
12.2019 - 05.2024
Sales Associate
I Heart Boba
05.2017 - 03.2020
No Degree - Criminal Justice
University of Houston
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