Samantha Ratajczak
Summary
Offering solid foundation in administrative support and customer service, adaptable and eager to learn and develop in dynamic environment. Contributes proactive approach to problem-solving and proficiency in basic office software applications. Ready to use and develop communication and organizational skills in a customer service role. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator
Apex Racket and Fitness
07.2024 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
Cashier
Broadway Gardens
04.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Pet Supplies Plus
10.2023 - 07.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cashier
Hannaford Supermarket & Pharmacy
06.2021 - 11.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
Security Officer
Securitas Security Services USA
04.2018 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Elverado High School
Elkville, IL05-2016
Skills
- Word processing
- Problem-solving skills
- Customer service focus
- Listening skills
- Cash handling
- Exceptional communication
- Customer service management
- Reception area maintenance
- Scheduling coordination
- POS system operation
- Calendar management
- Guest check-in and check-out
Timeline
Front Desk Administrator
Apex Racket and Fitness
07.2024 - 12.2024
Cashier
Broadway Gardens
04.2024 - 09.2024
Cashier
Pet Supplies Plus
10.2023 - 07.2024
Cashier
Hannaford Supermarket & Pharmacy
06.2021 - 11.2023
Security Officer
Securitas Security Services USA
04.2018 - 10.2020
High School Diploma -
Elverado High School
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