Samantha Ray
Melbourne,FL
Summary
Proven leader with a track record of enhancing team productivity and guest satisfaction at Alligator Reef Club. Excelled in multitasking and exceptional customer service, significantly improving dining experiences. Skilled in cash handling and fostering team collaboration, I consistently ensured operational excellence, showcasing a strong work ethic and dedication to quality.
Overview
5
5
years of professional experience
Work History
Server/Bartender/Manager
Alligator Reef Club
529 E New Haven Ave Melbourne FL 32901
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Carryout Shift Leader
G&M Restuarant and Lounge
Baltimore, MD
02.2021 - 12.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Lead Manager
Dunkin Donuts & Baskin Robbins
Baltimore, MD
03.2020 - 01.2022
- Checked building to confirm maintenance and cleaning met code and regulations.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Troubleshot equipment to reduce service calls and downtime.
Education
High School Diploma -
Lansdowne High School
Baltimore, MD05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- High volume dining
- Order accuracy
- Suggestive selling
Timeline
Server/Bartender/Manager
Alligator Reef Club
01.2023 - Current
Server/Carryout Shift Leader
G&M Restuarant and Lounge
02.2021 - 12.2022
Shift Lead Manager
Dunkin Donuts & Baskin Robbins
03.2020 - 01.2022
High School Diploma -
Lansdowne High School