Samantha Regalado
El Paso,TX
Summary
Experienced professional seeking a position to leverage skills and constantly develop new ones. Interested in joining a company that provides growth opportunities and increasing responsibilities to foster career advancement. Known for reliability and stability, I am a collaborative team player, making me a valuable asset for long-term commitment.
Overview
20
20
years of professional experience
Work History
Na/ Hospitality
Oasis Nursing and Rehabilitation
12.2021 - 04.2024
- Assisted CNA's by passing fresh water cups, snacks, towels and food trays to residents
- Assist the CNA's daily by, spending one-on-one time with the residents
- Worked to help nurses and CNA's with different tasks
- Assist the CNA in the care of the resident,and working the floor at times
- Assisted the visitors, family members, sales representatives and residents regarding all queries
- Administered all the phone calls and directed them to the appropriate personnel
- Managed all the incoming and outgoing mails, filling
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Case Manager (Remote)
CSSI/Worked for Hyundai
05.2020 - 10.2021
- Handle Multiple phone lines, helping Customers with there concerns about there vehicle/policy coverage/ insurance
- I would have to do look over Case and Review every single detail, speak to customer, speak to dealership and take a final decision advising the customer with the results
- Advising and Resolving issues for Customers, explaining and breaking down every single detail for them to better understand what we could do for them to solve situation
- Listen to customers concern's
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Data Entry Admitting/Registration
Sierra Providence East Hospital
02.2011 - 04.2013
- Providing assistance with communication through telephones, pagers, admitting and discharging patients
- Acted as a billing specialist by processing payments
- Coordinate emergency responses performed entry duties
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Switchboard Operator/ Unit Secretary
Saint Francis Hospital
01.2008 - 02.2010
- Maintain internal communication through telephones/pager
- Act as an after hour's answering service, ensure all doctor's schedules, pt information where Accurately entered into computer system
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
Supervisor
Ricardo's Catering
01.2004 - 09.2007
- Responsible for a staff of eight servers/ waiters
- Ensured that food/beverages were prepared and presentable
- Oversaw the setup and presentation, made certain that clients were satisfied and processed the payments for catering services
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
J. M. Hanks High School
El Paso, TX05.2006
Skills
- Patient Care Experience in Hospital Settings
- Health Insurance Verification
- Customer-Centric Approach
- Skilled in Using Software Tools
- Word
- Excel
- Strong Verbal Communication
- Analytical Problem Resolution
- Meticulous Attention To Detail
- Fluent in English and Spanish
- Detail-Oriented Data Input
- Effective Multi-Tasking
- Medical Documentation Handling
- Direct Patient Support
- Accurate Medical Coding
- Injection Administration Experience
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Na/ Hospitality
Oasis Nursing and Rehabilitation
12.2021 - 04.2024
Case Manager (Remote)
CSSI/Worked for Hyundai
05.2020 - 10.2021
Data Entry Admitting/Registration
Sierra Providence East Hospital
02.2011 - 04.2013
Switchboard Operator/ Unit Secretary
Saint Francis Hospital
01.2008 - 02.2010
Supervisor
Ricardo's Catering
01.2004 - 09.2007
High School Diploma -
J. M. Hanks High School
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