Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Samanatha Melgar Santos

Miami,FL

Summary

Iam a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Mount Sinai Medical Center of Miami Beach
Miami Beach, FL
06.2023 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Created new patient accounts.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assembled registration paperwork and placed identification bands on patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Ensured accuracy of all data entered into computer system.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Assisted with scheduling outpatient appointments.
  • Managed incoming faxes related to patient registration processes.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Actively participated in team meetings and training sessions.
  • Responded to patient inquiries regarding billing or financial matters.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Facilitated communication between patients, staff members, and third party payers.
  • Assisted with preparing daily cash reports for accounting department.
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Drafted educational brochures and informative newsletters for patients and staff.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for patients.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of 75 calls and emails daily.
  • Educated in epic, Microsoft word, availability, circulation, PowerPoint, and excel.

Team Lead

Fontainebleau Hotel
Miami Beach, FL
04.2021 - 03.2023
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Answered inquiries from customers via phone, email or face-to-face contact.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
  • Recorded and posted payments .
  • Prepared daily paperwork such as invoices and reports for management review.
  • Answered questions related to topics such as directions and hours of operation.
  • Collected payments from customers by accepting specified forms of payment.
  • Performed basic administrative duties including filing paperwork and entering data into computer systems.
  • Made change for cash payments by calculating amount owed, counting cash and handing to customer.
  • Processed payments using cash, credit cards or other forms of payment.
  • Assisted with maintaining an organized system for tracking keys and vehicle locations.
  • Welcomed customers warmly and offered services by explaining valet services process and sharing fees.
  • Counted cash in register drawer at beginning and end of each shift to report total.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.

Receptionist

Brisas Del Mar Salon
North Miami FL, FL
06.2019 - 04.2020
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Sorted incoming mail and directed to correct personnel each day.
  • Updated daily log book with information about visitors entering the premises.
  • Greeted and directed visitors to appropriate personnel and answered average of 40 calls and emails daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Coordinated pick-up and delivery of express mail services.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Greeted customers, answered general questions and directed to appropriate locations.

Education

High School Diploma -

Dade Prep Acadamy
South Florida
06-2022

Skills

  • Customer Service
  • Insurance Verification
  • Training Coordination
  • Call Screening
  • Payment Processing
  • Relationship Building
  • Medical Terminology
  • Fee Collection
  • Phone and Email Etiquette
  • Team Leadership
  • Patient Registration
  • Insurance Billing
  • Money Handling
  • Team Collaboration
  • Complaint resolution
  • Customer Service Management
  • Data Entry
  • Office Organization
  • Excellent Communication
  • Problem-solving aptitude
  • Staff Scheduling
  • Adaptability and Flexibility
  • Fluent in Spanish and English

Certification

  • licensed notary public
  • licensed city permit runner

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Patient Access Representative

Mount Sinai Medical Center of Miami Beach
06.2023 - Current

Team Lead

Fontainebleau Hotel
04.2021 - 03.2023

Receptionist

Brisas Del Mar Salon
06.2019 - 04.2020

High School Diploma -

Dade Prep Acadamy

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Samanatha Melgar Santos