Samantha Reilly
Trinity
Summary
Dedicated and organized individual skilled with technical, clerical and patient support. Strong interpersonal communication with efficient talent in being responsible for coordinating the daily administration to physicians, staff, visitors and patients to establish protocols while having a detailed understanding of medical sector and regulatory obligations concerning it.
Overview
4
4
years of professional experience
Work History
Medical Intake Coordinator
Sage Infusion
12.2022 - Current
- Head of ordering all medications for patients prior to their scheduled appointment
- Stocked, re-stocked and organized all medications in designated storage areas
- Uploaded all orders and documents received for patients to start or continue treatment(s)
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Answered phone calls/emails and provided patients and provider offices with required paperwork to initiate services.
- Collected, verified, recorded and processed client demographics, insurance/out of pocket payments, and referral information.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Built relationships with community agencies for timely service referrals.
- Liaised between patients and healthcare providers to maintain continuity of care.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Trained and supervised new intake staff to deliver high-quality patient care.
- Assisted with entering and transcribing medical notes from providers.
- Oversaw appointment scheduling and itinerary coordination for both patients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Streamlined communication internally between depts through chat, email or phone
- Used an EMR program called WeInfuse and payment portal called Payspan Health
- Scheduled bedding clean-up services, biowaste/shredding and beverages/snacks and all supplies for office and patient needs
- Efficiently worked from home and helped with multiple locations
- Worked with specialty pharmacies to initiate help for patients with high-copays and getting their medications delivered
- Balanced incoming load from high-volume telephonic and email reporting system with great time management and multitasking abilities.
- Filing, shredding, scanning and organizing all office and patient paperwork accordingly
- Completed all check-in and check-out duties
Primary Care Representative
Apollo Medical Group
03.2021 - 12.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Offered simple, clear explanations to help clients and families understand procedures, referrals to specialists, hospital admins, nursing home facilitations and hospice care
- Resolved customer complaints using established follow-up procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Resolved patient billing issues in line with established guidelines.
- Successfully used Eclinicals software
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients, providers and various departments
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Interviewed and engaged patients to obtain medical history, chief complaints and vitals
- Made sure office was meeting all HEDIS guidelines
- Labeled office notes/visits, lab requisitions and imaging orders using ICD-10 and CPT coding
- Used a multi-line phone system and duel computer monitors while multi-tasking to complete day to day tasks
- Helped assist with minor procedures and prepped rooms
- Processed and handled all referrals and authorizations (Avality, Wellcare, Wellmed, Careplus, Optimum, UHC, Simply)
- Recommended service improvements to minimize recurring patient issues and complaints.
- Scheduled and ordered any/all bloodwork (Quest, Labcorp, Baycare, Physician Stat Labs)
- Scheduled and ordered any/all diagnostic imaging (Baycare, Excel, Akumin, Tower Radiology)
- Responded to phone in and in person prescription refills
Ophthalmic Technician
Clarkson Eyecare
08.2019 - 02.2021
- Applied eye drops to dilate pupils in preparation for examinations.
- Performed visual field testing and acuity to measure patients' vision
- Operated ophthalmic equipment for patient eye examinations
- Recorded patient history to help optometrist determine diagnoses and treatment plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Fitted customers for contact lenses and glasses to provide patients with properly sized wear based off
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Completed data entry by filling in patient info from forms and physician notes
- Ordered all contacts for patients and made sure glasses´ orders were placed and shipped in a timely manner
- Handled patient´s copays and all billing inquiries
- Kept office and exam rooms cleaned and organized
Education
High School Diploma -
J.W Mitchell High
New Port Richey, FL06.2015
Skills
- HIPAA Compliance
- Medical Records
- Medical Billing
- Detail Oriented
- Multi-line telephone system operation
- High knowledge of Eclinicals EMR
- Understands medical procedures
- Efficient and organized
- Dictation and transcription
- Insurance eligibility and benefits
- Scheduling (Imaging, specialists, bloodwork, home health, hospice)
- Timely, prioritization and clear communication
Timeline
Medical Intake Coordinator
Sage Infusion
12.2022 - Current
Primary Care Representative
Apollo Medical Group
03.2021 - 12.2022
Ophthalmic Technician
Clarkson Eyecare
08.2019 - 02.2021
High School Diploma -
J.W Mitchell High
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