Samantha Renaud
Executive Assistant
Virginia Beach,VA
Summary
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Executive Assistant I
City Of Virginia Beach - Economic Development
02.2024 - Current
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Supervised Front Desk Staff to include hiring, training, mentoring, and coverage coordination.
- Special Events Coordinator - coordinate events such as Holiday Parties, Golf Tournaments, Sponsorship Events, and Mixers between Economic Development and the business community.
- International Incubator Manager - oversee the maintenance and operation of 11 offices and 3 conference rooms to include tenant's move in, move outs, rent schedules, maintenance and overall operations.
- Procurement Card Manager - oversee and approve expense reports from city issued ProCards for all department users.
- Research, Compile, and Respond to department Freedom of Information Act request's.
- Office Inventory Management: Oversee all office inventory, including ordering, restocking, and monitoring supplies.
- Office Asset Manager - Oversee the operation and maintenance of IT assets and vehicle assets belonging to the department.
- Assist with budgeting and financial management to keep office within budget
- Gather, enter, and create quarterly reports for ClearPoint
- Salesforce Manager - Gather, enter, and edit customer data to create reports
- Oversee all conference room AV hardware and software updates, maintenance, and troubleshooting.
- Operating Procedures Manual Manager - create, edit, and distribute office policies and procedures among staff.
- Coordinate all building maintenance for department and adjacent International Incubator.
- Business Development Administrative Support
- Department Records Management Assistant
Office Assistant / Receptionist
City Of Virginia Beach - Economic Development
11.2021 - 02.2024
- Town Center Advisory Board Clerk - Deliver clerical support by handling range of routine and special requirements not limited to taking minutes, attendance, scheduling meetings, etc.
- Assist in preparation of monthly Virginia Beach Development Authority Meeting related materials such as meeting documents, legal procedures, presentations, conference rooms, etc.
- Database Manager - Monitor and maintain Constant Contact Database, and Salesforce Data.
- Conduct data collection, entry, analysis, and reporting for various City projects
- Develop and generate special reports utilizing Salesforce for Business Managers and Coordinators in MS Excel format.
- Conduct research and analysis, and compose reports requiring in-depth business knowledge of the department and division.
- Assist with budgeting and financial management to keep office operating within budget.
- On a daily basis, coordinate with Internal and External Contacts to gather, review and provide information for regularly recurring department meetings.
- Provide input in the development of division and department goals and objectives
- Office Manager Assistant – assist in managing special projects and events such as, Annual Department events, Retirement events and Annual Holiday parties, etc.
- Coordinate department training events for new processes and procedures
- Department Records Management Assistant
- Answer multi-line phone system and direct inquires to corresponding departments and or persons
- Monitor and maintain the department lobby to ensure a clean and professional appearance is had by all who visit
- Coordinated travel arrangements for staff members.
- Ensure cleanliness and restock conference rooms after use
- Technical Support for Conference Rooms and Staff
- Monitor and maintain office supply stock for a staff of 30+ employees
- Guest Greeter – Greet and direct various walk-ins; to include executive type guests to various conference rooms and meeting locations
- Assist Business Coordinators and Managers regarding meeting scheduling
- Department Mail Representative
Order Fulfillment Administrative Associate
JLT Performance
07.2020 - 11.2021
- Processed and filled customer direct, large dealer stocking, and Amazon direct orders with a 97% accuracy.
- Identified, created, and recommended changes to existing and or new processes to improve accuracy, efficiency, and quality service.
- Updated spreadsheets and databases to track, analyze, and report on performance, sales data, customer order status, etc.
- Managed filing system, entered data, and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis in order to increase daily productivity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Assisted with daily and quarterly inventory counts, made corrections, and restructure stock room layouts to maintain accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Merchandise Receiving Coordinator
Apricot Lane Boutique
09.2019 - 07.2020
- Handled incoming and outgoing shipping and receiving activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Managed filing system, entered data, and completed other clerical tasks.
- Composed yearly marketing calendar to include events driving up sales and over all store visibility.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Repaired damage product, decreasing potential loss in sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Receptionist
POMOCO Nissan
02.2019 - 07.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered, deleted, modified, and retrieved data from established current/ new client databases and update spreadsheets to produce standard reports to assist with final sale results.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered central telephone system and directed calls accordingly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Data Analyst
MERCO Biomedical
06.2019 - 08.2019
- Activated and edited online database to cater to the needs of company's technicians and client's users.
- Created various Excel documents to assist with pulling metrics data and presenting information to clients for concise explanations of best placement for needed resources.
- Optimized data access and storage to improve performance of analytics systems.
- Provided technical support for troubleshooting analytics and reporting issues.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Participated in requirements meetings to understand business needs.
Operations Assistant
MERCO Biomedical
06.2016 - 05.2018
- Assisted with facility scheduling and customer service.
- Maintained record and payment reports of both Accounts Receivable and Accounts Payable claims and open accounts which resulted no reported loss of quarterly revenue.
- Analyzed and created reports from existing client spreadsheets in order to find new clientele or expand current client contracts using various applications such as QuickBooks.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored inventory levels of rental equipment and parts in stockrooms and alerted management to any discrepancies.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Ordered and monitored status' of specialty part orders resulting in faster completion of work orders.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Associate of Science - Business Administration
Tidewater Community College
Virginia Beach, VA 05.2017 - 2023.05
High School Diploma -
Kempsville High School
Virginia Beach, VA 06.2016 - 2020.06
Skills
Microsoft Applications Expert
Accomplishments
- Received Net Pay Increase for Annual Assessment Results. (City of Virginia Beach)
- Received multiple accolades from Management and Guests for outstanding support provided to both the team and to guest. (City of Virginia Beach)
- Received multiple accolades for identifying Order discrepancies on multiple occasions which saved the company over $3K in returned inventory and shipping charges. (JLT Performance)
- Received $500 bonus for streamlining order processing which reduced time spent from order intake and processing by 30%. (JLT Performance)
- Received multiple accolades for repairing damaged products which saved the company over $2K in merchandise and damaged goods. (Apricot Lane Boutique)
- Received multiple accolades from upper management for outstanding customer service and for encouraging routine maintenance scheduling bringing in $5K additional income for the company. (MERCO Biomedical)
Certification
City of Virginia Beach Records Management
References
Pamela Witham - Senior Planner
City of Virginia Beach, Department of Planning and Community Development
(757) 385-6480 or pwitham@vbgov.com
Jeffery Smith
City of Virginia Beach, Department of Economic Development
(757)385-6453 or jsmith@vbgov.com
Katrina Flowers - Accountant
City of Virginia Beach, Department of Finance
(757) 385- 4727 or kflowers@vbgov.com
Timeline
Executive Assistant I
City Of Virginia Beach - Economic Development
02.2024 - Current
City of Virginia Beach Records Management
01-2023
Office Assistant / Receptionist
City Of Virginia Beach - Economic Development
11.2021 - 02.2024
Order Fulfillment Administrative Associate
JLT Performance
07.2020 - 11.2021
Merchandise Receiving Coordinator
Apricot Lane Boutique
09.2019 - 07.2020
Data Analyst
MERCO Biomedical
06.2019 - 08.2019
Workplace Readiness Certification
05-2019
Receptionist
POMOCO Nissan
02.2019 - 07.2020
Associate of Science - Business Administration
Tidewater Community College
05.2017 - 2023.05
NOCTI Accounting Certification
05-2017
Operations Assistant
MERCO Biomedical
06.2016 - 05.2018
High School Diploma -
Kempsville High School
06.2016 - 2020.06
Microsoft Excel, Power Point, and Word 2013 Certified
04-2016
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