Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Reninger

Spokane

Summary

Friendly and dependable customer service professional with 10+ years of experience in grooming, hospitality, and sales. Passionate about creating positive, welcoming experiences from the front desk and skilled in appointment scheduling, multitasking, and handling client concerns with care. Known for staying calm under pressure and building genuine connections with clients. Excited to bring warmth, professionalism, and strong organizational skills to a salon & spa environment.

Overview

12
12
years of professional experience

Work History

Hotel Concierge

Northern Quest Resort & Casino Spokane
07.2024 - Current
  • Greet and check in guests, manage reservations, and provide a seamless front desk experience in a fast-paced hospitality setting
  • Act as both concierge and front desk agent, maintaining phone and in-person interactions while managing check-ins, check-outs, and guest requests
  • Coordinate personalized guest packages by reviewing email and direct inquiries, contacting guests for preferences, and ensuring timely, accurate delivery
  • Collaborate with housekeeping, maintenance, and management to meet guest needs and uphold smooth daily operations
  • Maintain accurate records, process payments, and consistently deliver exceptional customer service to enhance guest satisfaction

Food Service Worker

Aramark
10.2023 - 05.2024
  • Welcoming and interacting with students, parents and faculty in a friendly manner
  • Stocking and maintaining cleanliness of kitchen
  • Operating cash register and handling transactions
  • Learning and performing various cafeteria functions through cross-training
  • Following food safety protocols while preparing meals
  • Communicating effectively with coworkers, management, and students
  • Following kitchen safety and cleanliness guidelines per Arkansas state
  • Conducting inventory checks and placing orders for replacement
  • Tracking daily production, waste, and service items accurately
  • Operating kitchen equipment to prepare food items

Grooming Salon Manager

Fernandos Groom Room
05.2021 - 05.2023
  • Managed inventory levels and placed timely replacement orders
  • Directly communicated with clientele through texting system, phone calls and email
  • In charge of employee scheduling, time off requests etc
  • Proficient in DaySmart software
  • Optimized salon productivity
  • Maintained personal productivity of 7 grooms completed daily
  • Effectively communicated with clients to resolve any issues regarding unsatisfactory grooming
  • Welcomed and greeted clients in a friendly and professional manner
  • Ensured the salon was clean and stocked with necessary supplies
  • Operated salon equipment efficiently
  • Cross-trained in all salon functions to enhance skills and knowledge
  • Collaborated with team members to improve overall salon performance

Food and Beverage Server

Brentwood Craft Beer and Cider
06.2020 - 10.2020
  • Ensured bar was stocked and clean
  • Operated kitchen equipment to prepare food items
  • Cross-trained in all store functions
  • Actively researched beverages sold to offer tailored and knowledgeable recommendations to guests
  • Balanced prepping, cooking, serving drinks, and fulfilling to-go orders
  • Maintained great organizational skills
  • Operated cash register
  • Followed sanitization guidelines consistently
  • Greeted customers with a friendly and welcoming attitude

Pet Stylist/Groomer

Nonis Pet Boutique and Grooming
10.2016 - 02.2021
  • Completing full grooms of any breed (washing, drying, brushing, de-matting, hand scissor, nail trim, nail buffing, ear cleaning)
  • Proficient in Gingr scheduling software
  • Knowledge in working with different coat and skin types
  • Completing 8 grooming appointments daily as well as walk-in clientele
  • Direct communication regarding the pet parents' specific requests
  • Scheduling appointments
  • Working under pressure in a timely manner
  • Excellent customer service skills resulting in high request clientele
  • Working with higher risk pets including senior, special needs, and aggressive pets
  • Experience with any weight and breed
  • Ensuring the grooming area is clean and stocked with necessary supplies
  • Operating grooming equipment safely and efficiently
  • Collaborating with team members to provide exceptional service to pet parents
  • Maintaining a safe and comfortable environment for pets during grooming sessions

Sales Representative

MarketSource/Target Mobile
10.2015 - 05.2016
  • Welcoming and assisting customers in a friendly manner
  • Maintaining store cleanliness and organization
  • Operating cash register and processing transactions
  • Cross-training in various store functions
  • Providing exceptional customer service
  • Demonstrating product knowledge and features of entire electronic section
  • Meeting and exceeding sales targets and quotas
  • Collaborating with team members to achieve store goals

Pet Stylist/Groomer

PetSmart
06.2013 - 08.2015
  • Academy trained pet grooming including prepping, bathing, blow-drying, and safely shaving down pets
  • Clerical work such as answering phones, scheduling appointments, and filing
  • Cleaning duties including cleaning kennels, bathing rooms, washing windows and walls, and cleaning up pet mess
  • Providing excellent customer service by assisting customers with their needs in person and over the phone
  • Knowledge of entire store operations to ensure informed and precise guidance to customers
  • Welcoming guests and ensuring the store is stocked and clean
  • Operating grooming equipment to groom pets effectively and safely
  • Cross-training in various store functions to expand skills and knowledge
  • Exceptional time management to maintain productivity of personal appointments as well as walk-in clientele

Education

High School -

Liberty Union High School
Brentwood, CA
06.2012

Skills

  • Customer Service & Client Relations
  • Front Desk & Appointment Management
  • Team Leadership & Salon Management
  • Conflict Resolution & Problem Solving
  • Cash Handling & POS Systems
  • Time Management & Organizational Skills
  • Phone Etiquette & Professional Communication
  • Pet Grooming & Animal Care
  • Food Handling & Preparation
  • Computer Literacy & Office Administration

Timeline

Hotel Concierge

Northern Quest Resort & Casino Spokane
07.2024 - Current

Food Service Worker

Aramark
10.2023 - 05.2024

Grooming Salon Manager

Fernandos Groom Room
05.2021 - 05.2023

Food and Beverage Server

Brentwood Craft Beer and Cider
06.2020 - 10.2020

Pet Stylist/Groomer

Nonis Pet Boutique and Grooming
10.2016 - 02.2021

Sales Representative

MarketSource/Target Mobile
10.2015 - 05.2016

Pet Stylist/Groomer

PetSmart
06.2013 - 08.2015

High School -

Liberty Union High School

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