Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha M. Reshatoff

Mobile,AL

Summary

Dependable Assistant Manager bringing experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Walgreens
Mobile, AL
04.2011 - Current
  • Promoted from Team Leader to Assistant Manager within 2 years.
  • Managed staff of 18 sales associates, 2-3 team leaders.
  • Managed staff of 18 sales associates, 2-3 team leaders.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Communicated clear expectations and goals to each team member.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Followed merchandising guidelines to present visually appealing displays.
  • Alerted customers to upcoming sales events and promotions.
  • Generated repeat business through exceptional customer service.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Completed profit and loss performance reports.
  • Scheduled and led weekly store meetings for all employees.
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.
  • Reordered inventory when it dropped below predetermined levels.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Welcomed customers into the store and helped them locate items.

Chiropractor's Assistant

Anderson Chiropractic
Portola, CA
02.2006 - 09.2009
  • Performed New Patient assessment and reported to the Chiropractor.
  • Preformed all therapies that the chiropractor ordered.
  • Assisted in setting appointments for patients
  • Insurance verification
  • Appointment reminder calls nightly
  • Prepared all patient charts for the next day
  • Opened office daily, started X-ray machine, turned on and checked all other therapy equipment.
  • Filing patient charts 
  • Prepared new Patient charts 

Child Care Assistant

Bobbies Daycare
Portola, CA
01.2001 - 08.2005
  • Promoted good behavior by using the positive reinforcement method.
  • Promoted language development skills through reading and storytelling.
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Administered medication and minor first aid to sick and injured students.
  • Communicated regularly with parents about daily activities and behaviors.
  • Offered parents detailed daily reports that outlined their child’s day.
  • Maintained daily records of children’s individual activities, behaviors, meals and naps.
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
  • Addressed behavioral and learning issues with parents and daycare management staff.
  • Engaged with children individually to meet their emotional and physical needs.
  • Sparked imagination by helping children discover new things each day.
  • Managed general housekeeping duties including feeding, diapering, resting, cleanup, etc.
  • Planned and led games, reading time and singing for groups of 8-10  children.
  • Modeled appropriate activities and positive behavior management.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Updated records of contact, medical and progress information.
  • Set up children’s play areas, bookshelves and naptime areas daily.
  • Reported parent complaints and comments to managers.

Education

High School Diploma -

Nevada Union High School
Grass Valley, CA
June 1999

Continuing Education Courses - Early Childhood development

Feather River College
Quincy, CA

Pharmacy Technician

Remington College - Mobile Campus
Mobile, AL
August 2011

Skills

  • Microsoft Outlook, Word and Excel
  • Inventory control
  • Effective problem solver
  • Effective workflow management
  • Excellent time management skills
  • Exceptional telephone etiquette
  • Employee scheduling
  • Conflict resolution
  • Customer service-oriented
  • Organized
  • Effective leader
  • Staff training/development
  • Consistently meet goals
  • Efficient multi-tasker
  • Project management
  • Manual and automated medication dispensing
  • Drug storage procedures
  • Pharmacy and customer records management
  • Regulatory compliance
  • HIPAA
  • Staff development
  • New hire on-boarding
  • Data entry
  • Multitasking
  • Patient confidentiality
  • Team collaboration

Certification

PTCB Certified American Heart Association - CPR HIPPA Patient Security and Privacy Act NPTA - Sterile Product Certification Federal Drug Screening Collections OSHA - Blood Borne Pathogens August 2011 November 2010 August 2010 August 2010 December 2010 February 2011

Timeline

Assistant Store Manager

Walgreens
04.2011 - Current

Chiropractor's Assistant

Anderson Chiropractic
02.2006 - 09.2009

Child Care Assistant

Bobbies Daycare
01.2001 - 08.2005

High School Diploma -

Nevada Union High School

Continuing Education Courses - Early Childhood development

Feather River College

Pharmacy Technician

Remington College - Mobile Campus

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