Samantha Rey
West Babylon,NY
Summary
Dedicated, punctual Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
VCA Hospitals
Westbury, NY
07.2024 - Current
- Prepare/breakdown/Scan patient Charts
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Answer high-volume calls, take messages, and transfer calls accordingly.
- Actively monitor emails to ensure the efficient flow of the ICU, and ensuring all relevant information is provided to doctors and nurses in a timely manner.
- Providing compassionate care to families while ensuring they understand treatment plans
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
T-Mobile
Kissimmee, FL
04.2020 - 03.2024
- Created employee schedules, managed time off requests
- Oversaw inventory management and maintained stock levels effectively.
- Trained staff on customer service and product knowledge principles.
- Managed daily store operations and ensured efficient workflow.
- Interacted with customers to ensure their needs were met, and the store was meeting their expectations.
- Exceeding and maximizing sales
Secretary
DiBear & Sons Vehicle Fleet
West Babylon, NY
06.2017 - 06.2019
- Prepared correspondence, reports, and presentations for internal and external communication.
- Assisted in planning company events and team-building activities for staff engagement.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Implemented office procedures to improve document management and workflow efficiency.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
High School Diploma -
Freeport High School
Freeport06-2014
Skills
- Patient charting
- Inventory management
- Call handling
- Software utilization
- Customer satisfaction
- Customer relationship management
- Workflow optimization
- Time management
- Effective communication
Timeline
Customer Service Representative
VCA Hospitals
07.2024 - Current
Store Manager
T-Mobile
04.2020 - 03.2024
Secretary
DiBear & Sons Vehicle Fleet
06.2017 - 06.2019
High School Diploma -
Freeport High School
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