Samantha Rhino
Baldwin,NY
Summary
Proven Property Manager with a track record of enhancing tenant satisfaction and increasing occupancy rates for Self. Skilled in property inspections and customer service, adept at resolving disputes and streamlining rent collection. Demonstrates exceptional communication and relationship-building abilities, ensuring efficient property management and maintenance coordination. Achieved significant improvements in revenue generation and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Self
01.2015 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Education
Bachelor - Business
Columbia University Business School
S 645 West 130th Street, New York, NY 10027.Leasing Consultant/ Property Management - Property Management
Leading University
Online 04.2023
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Vendor Management
- Multi-family property management
- Property Management Expertise
- Grounds Maintenance
- Critical Thinking
- Client Relations
- Relationship Building
- Decision-Making
- Dispute Handling
- Monthly Fee and Payment Collection
- Repair Planning
- Deposits Management
Certification
property management/ leasing consultant certification
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Project Management Institute
Timeline
Property Manager
Self
01.2015 - Current
Bachelor - Business
Columbia University Business School
Leasing Consultant/ Property Management - Property Management
Leading University
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