Samantha Ricks
NYC,NY
Summary
Experienced Human Resources Manager skilled in building strong relationships with diverse stakeholders, fostering trust, and influencing crucial staff development decisions. Demonstrates consistent results in challenging situations, displaying balanced judgment. Possesses exceptional organizational skills to effectively manage, assess, and review diverse human resources activities.
Overview
8
8
years of professional experience
Work History
Area Human Resources Manager
Securitas Security Services USA
03.2023 - Current
- Provides management oversight of HR policies and procedures within Area; supports Area Vice President in achieving operational goals through effective HR practices
- Analyzes statistical data and reports to identify causes of workplace turnover and developed solutions to increase retention.
- Assists VPHR in research and preparation of employment lawsuits for corporate and outside counsel.
- Consults and reviews grievances and handled investigations and analyses to prepare answers and resolutions for 32BJ employees.
- Analyzes human resources and financial indicators to continuously improve the Area’s performance from a recruitment standpoint
- Oversees direction for recruiting efforts within Area; utilizes a broad range of recruitment sources to meet staffing and EEO/Affirmative Action requirements; may supervise recruiting staff
- Participates in unemployment, wage/hour and EEOC/DOL hearings in the Area as coordinated with VPHR
- Advises management and employees on the interpretation of HR policies, programs, procedures, and applicable laws and regulations
Human Resources Manager
Knight Security
05.2020 - 03.2023
- Processed employee docs on e Verify, SSA verify, and DOL Security Guard rostering
- Performed quarterly i9 audits, ensuring all employment documents are up to date and in compliance with State and Federal standards.
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate departments.
- Conducted employee disciplinary meetings, terminations, Unemployment Benefits Insurance cases, Attending phone and in person hearings as necessary
- Managed quality assurance seminars, including on-site evaluations & internal audits on guard appearance, post orders, and sop's from the respective clients.
- Developed and controlled employee benefit programs, including 401K, medical, dental and vision packages.
- Collaborated with PayChex on employee handbooks for New York & New Jersey employees, remaining compliant with state and local labor laws
- Processed all PFL/FMLA, Disability, and Covid-19 employee documents.
Human Resources Recruiter
Arrow Security
11.2020 - 05.2021
- Managed full recruitment function as the in house recruiter for the NYC Division.
- Identified qualified candidates through internal resources, social media & ATS (ApplicantPro).
- Managed credentialing process ensuring federal compliance, not limited to verifying I-9 documents, conducting background/reference checks, and license verification.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and implemented onboarding and orientation programs for new employees.
- Oversaw and managed on-boarding and orientation processes and programs to successfully integrate new, transferred, and promoted employees.
Human Resources Generalist
Corporate Loss Prevention Associates
05.2019 - 11.2020
- Updated key human resource metrics on turnover and terminations using reporting tools on HRIS database (Valiant)
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Improved operational processes resulting in productivity increase in HR department.
- Verified all government issued ID's and facilitated criminal background check processes for new hires via Port Authority of NY/NJ and Customs and Border Protection agencies.
- Conducted i9, CBP (Customs), Port Authority, and w4 audits.
- Delivered employee onboarding presentations and sexual harassment trainings based on NYS standards and company policy.
- Collaborate with executive managers and supervisors to improve work relationships and mitigate any workplace grievances.
- Overseen all FMLA/ADA leaves and Unemployment cases for the company.
- Managed employee benefit programs, including 401K, medical, dental and vision packages.
Administrative Assistant & Management Lead
Enterprise Holdings, Inc
09.2018 - 05.2019
- Implemented direct communication process with clients to ensure to 100% satisfaction with company experience, utilize feedback to continuously improve processes
- Assisted daily rental planning, branch operational management, customer satisfaction ratings and marketing to key accounts
- Trained new employees and interns on sales techniques and communication effectiveness
- Examined financial statements daily to identify areas requiring changes to increase profitability
- Implemented strategies to improve office processes, customer service, and team functionality.
Management Trainee
Enterprise Holdings, Inc
01.2018 - 09.2018
- Utilized a multistep sales method to effectively manage the sales process and maintain proper underwriting best practices
- Operated Rental Financial Systems for accounts receivables to collect payments and limit bad debt
- Maintain constant correspondence with renters and insurance companies to monitor contracts, collect payment on open rental agreements, extend rental periods and manage the conversion process
- Consistently performs above average, maintaining sales and service numbers above the standard for my designated area
- Successfully integrated into the “Best of the Best” program at JFK airport, based on my ability to quickly learn internal systems and surpass sales goals.
Customer Service Supervisor
AdoramaPix
02.2017 - 01.2018
- Managed team of 7 in house customer service representatives, ensuring a high quality interaction between clients and staff
- Over saw all new website rollouts and implemented best practices for handling customer issues
- Utilized Zendesk to track all customer inquiries and utilized performance metrics to manage all employee interactions
- Trained all members of team in using data entry, CS software, Adobe photoshop and conflict resolution to maintain a standard expectation of service.
Assistant Manager
Vince. Men’s Store
09.2016 - 01.2017
- Developed store operational plans, while assigning and monitoring sales rep performance using company standard metrics assigned to store
- Responsible for day to day operations and management- hiring, training and overseeing six retail staff; effectively implemented annual performance review
- Created business plans based on volume projections and previous years' business to exceed financial goals
- Managed inventory control/shrinkage by conducting weekly and monthly audits on product.
Education
MBA - Human Resource Management
Johnson & Wales University
Providence, RI02-2018
Bachelor of Arts - Int'l Criminal Justice
John Jay College of Criminal Justice (CUNY)
New York, NY05-2015
Skills
- Project Management
- Civil Treatment
- Labor Relations
- Payroll Administration
- Retention Strategies
- Benefits Administration
- Records Management
- Organizational Development
- Training and mentoring
- Affirmative Action compliance
- Risk Management
- Union relations
- Talent Acquisition
Timeline
Area Human Resources Manager
Securitas Security Services USA
03.2023 - Current
Human Resources Recruiter
Arrow Security
11.2020 - 05.2021
Human Resources Manager
Knight Security
05.2020 - 03.2023
Human Resources Generalist
Corporate Loss Prevention Associates
05.2019 - 11.2020
Administrative Assistant & Management Lead
Enterprise Holdings, Inc
09.2018 - 05.2019
Management Trainee
Enterprise Holdings, Inc
01.2018 - 09.2018
Customer Service Supervisor
AdoramaPix
02.2017 - 01.2018
Assistant Manager
Vince. Men’s Store
09.2016 - 01.2017
MBA - Human Resource Management
Johnson & Wales University
Bachelor of Arts - Int'l Criminal Justice
John Jay College of Criminal Justice (CUNY)
Similar Profiles
Abdullahi ShirdonAbdullahi Shirdon
Control Room Operator at Securitas Security Services USAControl Room Operator at Securitas Security Services USA
Barbara SweeneyBarbara Sweeney
Security Site Supervisor at Securitas Security Services USASecurity Site Supervisor at Securitas Security Services USA
Charles WheelerCharles Wheeler
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Lynise WatkinsLynise Watkins
Team Leader at Securitas Security Services USATeam Leader at Securitas Security Services USA
Rahatul IslamRahatul Islam
Server Assistant at Hudson Garden GrillServer Assistant at Hudson Garden Grill