Samantha Rider
Perryville,MO
Summary
Results-driven Residential Home Coordinator with three years of experience in healthcare and support services, dedicated to enhancing care quality for individuals with disabilities. Expertise in building strong relationships with healthcare providers and effectively managing staff recruitment and training to ensure exceptional care delivery. Proven success in implementing personalized care plans and maintaining compliance with regulatory standards, contributing to improved patient outcomes. Committed to creating a supportive environment that facilitates seamless patient transitions and overall well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Residential Home Coordinator
Firefly Supported Living and Employment Services
09.2023 - Current
- Completed payroll on a bi-weekly basis
- Developed and maintained strong relationships with healthcare providers, insurance companies, and community resources to facilitate seamless patient transitions
- Oversaw the recruitment, training, and performance evaluation of home health staff members to ensure high-quality care delivery
- Managed all aspects of documentation related to patient care including medical records maintenance and compliance with regulatory requirements
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Implemented personalized care plans for each individual, ensuring their physical and emotional well-being
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing
- Administered medications according to prescribed schedules and documented any changes or concerns
- Prepared nutritious meals based on dietary restrictions and preferences of the individuals
- Supported individuals in maintaining a clean and organized living environment
- Provided emotional support during challenging situations while maintaining professional boundaries
- Ensured safety measures were followed at all times by implementing proper protocols
- Participated in team meetings to discuss client progress, treatment plans, and any necessary modifications
Customer Service Manager (CSM)
Walmart
06.2022 - 09.2023
- Efficiently managed high volume of incoming calls and directed them to the appropriate departments
- Resolved customer complaints or issues promptly and effectively, ensuring customer satisfaction
- Provided support to team members by answering questions, providing guidance on policies/procedures, and offering training when needed
- Consistently achieved high levels of customer satisfaction through attentive service and personalized interactions
- Developed and maintained strong relationships with repeat customers by recognizing them by name and anticipating their needs
Preschool Teacher
Sherri and Melinda's Rubber Duckies
07.2021 - 06.2022
- Assisted and supervised 15+ children through entire school day.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Promoted sensory development by providing access to different textures.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Assisted students with special needs in accessing and understanding educational content.
Assistant General Manager (AGM)
Holiday Inn Express and Suites
06.2019 - 06.2022
- Managed employees ensuring they follow company policy.
- Maintained all operations within the hotel.
- Performed official money count every shift
- Upheld a high standard of customer service
- Recruited, interviewed and hired individuals who brought passion, dedication, and an enthusiasm to the team
- Pursued sales leads to advance hotel growth
- Handled all employee scheduling
- Trained, counseled, mentored, and disciplined staff
Customer Service Manager (CSM)
Buchheits
02.2016 - 06.2019
- Help cashiers run registers properly.
- Do daily cash office tasks like count deposits and enter data into excel.
- Help customers have a good shopping experience.
Team Member
McDonalds
01.2012 - 01.2015
- Worked at both windows and registers.
- Counted drawers quickly and efficiently.
- Did constant cleaning and organization.
- Worked under pressure and in times of rush hours.
Education
General (High school) -
Red Bud High School
Red Bud, ILInformation Technology (Some college) - undefined
Ranken Technical College
Perryville, MO01.2015
Skills
- Leadership
- Assisted living
- Microsoft Office
- Childcare
- Home care
- Case management
- Interviewing
- Time management
- Supervising experience
- Organizational skills
- Customer inquiry handling
- Recruiting
- Employee Orientation
- Management
- Electronic health records (EHR) management
- Communication skills
- Conflict management
- Caregiving
- Patient observation
- Customer service
- HR sourcing
- Team management
- Resident's rights
- Behavioral health
- Nursing
- Care plans
- Event Planning
- Customer support
- Medication administration
- Oracle
Certification
- CPR Certification
- LIMA
- First Aid Certification
- Certified Medication Aide
Timeline
Residential Home Coordinator
Firefly Supported Living and Employment Services
09.2023 - Current
Customer Service Manager (CSM)
Walmart
06.2022 - 09.2023
Preschool Teacher
Sherri and Melinda's Rubber Duckies
07.2021 - 06.2022
Assistant General Manager (AGM)
Holiday Inn Express and Suites
06.2019 - 06.2022
Customer Service Manager (CSM)
Buchheits
02.2016 - 06.2019
Team Member
McDonalds
01.2012 - 01.2015
Information Technology (Some college) - undefined
Ranken Technical College
General (High school) -
Red Bud High School