Samantha Rivera
Garden Grove,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk/Sales
Splitsville Luxury Lanes
09.2021 - Current
- Provide bowling guest with efficient and courteous customer service
- Manage the utilization/scheduling of lanes and equipment to ensure efficient control of customer flow.
- Provide bowling shoes and assign lanes to customers.
- Escort guest to their lane and assist with lane set-up.
- Assign guest to tables, check in reservations, maintain waitlist
- Sales:
- Set up for parties and events/ host parties and events
- Close out tabs for parties/events
- Ensure guest are well taken care of during events
- Checking food for parties/events before being sent out
- Answer inquiries online, build contracts, provide information about reservations
Expo/Food Runner
The Brews Hall - Torrance
11.2019 - 03.2020
- Serve food courses and answer menu and drink questions.
- Packed to-go orders
- Strong communication with the kitchen to minimize mistakes on orders
- Set up and clean tables as needed to ensure a clean dining area.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Obtain service area assignments at the beginning of each shift
- Inspect dishes before sending them out to the guest that complies with restaurant food quality standards
- Restocked food supplies in kitchen and organized storage areas.
Front Desk Receptionist
Dave & Buster's
05.2018 - 03.2020
- Acts as ambassador to the building
- Greeting guests with a positive attitude and enthusiasm
- Coordinating game rentals, merchandise sales, take out
- Answer phone calls
- Trained new employees on the position
Education
High School Diploma -
Lawndale High School
Lawndale, CA06.2014
Skills
- Customer Service
- Multitasking
- Positive attitude, quick worker
- Organization
- Team player
Timeline
Front Desk/Sales
Splitsville Luxury Lanes
09.2021 - Current
Expo/Food Runner
The Brews Hall - Torrance
11.2019 - 03.2020
Front Desk Receptionist
Dave & Buster's
05.2018 - 03.2020
High School Diploma -
Lawndale High School
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