Samantha Rivera
Kingsville ,TX
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. I have over 7 years of experience in administrative assistant and food service roles. Skilled in working under pressure and adapting to new situations and challenges to best enhance the department. Good report writing and recordkeeping abilities. Excellent leadership, decision-making and records management abilities. I am a highly-motivated employee with a desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. I am also adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Nesseen Automotive
12.2018 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Food Service Worker
Whataburger
03.2016 - 06.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Improved team morale by organizing regular staff meetings and feedback sessions.
- Increased repeat business with high standards of food quality and service.
- Optimized food presentation to enhance customer dining experience.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Collaborated with kitchen staff to plan and execute special events without hitches.
- Improved dining experience by maintaining clean and organized eating area.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Adjusted food preparation methods in accordance with customer requests.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Education
High School Diploma -
Bishop High School
Bishop05-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Filing
- Computer proficiency
- Customer and client relations
- Critical thinking
- Strong problem solver
- Clerical support
- Customer relations
- Office management
- Professional communication
- Database entry
- Dedicated team player
- Recordkeeping
- Verbal communication
- Professional and mature
- Records management
- Deadline oriented
- Data organization
- Filing and data archiving
- Relationship building
- Documentation and reporting
- Mail handling
- Document management
- Data management
- Data collection
- Multi-line phone systems
- Client relations
- Multi-line phone proficiency
- Resourceful
- Confidential document control
- Documentation and control
- Complex Problem-solving
- Internal communications
- Internet research
- Mail management
- Records management systems
- Coordination
- Training and coaching
- Quality assurance
- Program files maintenance
- Correspondence writing
- Strategic planning
- Research
- Team bonding
Timeline
Administrative Assistant
Nesseen Automotive
12.2018 - 01.2025
Food Service Worker
Whataburger
03.2016 - 06.2017
High School Diploma -
Bishop High School
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