Samantha Rizo
Miami
Summary
Account Manager with a proven track record at Emerson Rogers, excelling in client relations. Recognized for enhancing client satisfaction and retention through exceptional service and relationship building. Experience in contract negotiation and documentation, as well as effectively managing a large scale of diverse accounts. Utilizing conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager/Renewal Specialist
Emerson Rogers/ Rogers Benefit Group
08.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated renewal contract terms with insurance carriers for large segment clients, securing favorable agreements for both parties.
- Interpret and explain renewals and benefit changes and guidelines to clients.
- Operated internal and external computerized systems to obtain and extract information, documents, activities and changes for tracking, information gathering and troubleshooting.
- Thoroughly documented inquiry outcomes for accurate tracking and analysis.
- Received and placed follow-up telephone calls / e-mails to answer customer questions.
- Served as a liaison between the customer and insurance carriers.
- Performed routine data entry or document management.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Goal oriented
- Account oversight
- Client relationship building
- Documentation and reporting
- Account servicing
- Database management
Certification
- Licensed 2-40 Health Insurance (FL)- 2018
Languages
English
Spanish
Timeline
Account Manager/Renewal Specialist
Emerson Rogers/ Rogers Benefit Group
08.2017 - Current
Bachelor of Arts - Psychology
Florida International University
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