SAMANTHA ROBINSON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Office Manager/Surgical Coordinator
Advanced Foot And Ankle Center
01.2016 - Current
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Updated daily operating room calendars with accurate appointment schedules.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for multiple Podiatry surgeons.
- Performed various administrative tasks by filing, copying and faxing documents.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Processed medical insurance claims and payments.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
- Addressed and remedied all patient or team member issues.
- Received and evaluated applications to look for missing and inaccurate information.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
Medical Receptionist /Medical Assistant
Greenpoint Foot & Ankle P.C.
02.2000 - 01.2016
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed office bookkeeping with insurance billing and patient payments.
- Supported office staff and operational requirements with administrative tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed multi-line phone system and pleasantly greeted patients.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Enhanced office productivity by handling high volume of callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Checked patient insurance, demographic, and health history to keep information current.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Set up sterile field and scrubbed patient toes and forefoot to expedite healing of foot infections.
- Assisted with insurance forms, pre-authorizations and referrals to determine patient coverage eligibility for proposed treatment or service.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
CERTICATE IN MEDICAL CODING AND BILLING - Medical Billing
THE MANHATTAN INSTITUTE
New York, NY07.2017
Skills
- Advising Patients
- Organizing Outpatient Procedures
- Schedule Coordination
- Answer Telephones
- Organization and Time Management
- Pre-Authorization Management
- Accounts Payable and Accounts Receivable
- Maintain Records
Timeline
Office Manager/Surgical Coordinator
Advanced Foot And Ankle Center
01.2016 - Current
Medical Receptionist /Medical Assistant
Greenpoint Foot & Ankle P.C.
02.2000 - 01.2016
CERTICATE IN MEDICAL CODING AND BILLING - Medical Billing
THE MANHATTAN INSTITUTE
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