Summary
Overview
Work History
Skills
Timeline
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Samantha Robinson

Conneaut,OH

Summary

Self-driven and enthusiastic leader seeking the opportunity to enrich and grow with a company that enables me to use and improve my skills and increase applied experience. Eager to contribute to team success through hard work, attention to detail, and impeccable organizational skills.

Overview

7
7
years of professional experience

Work History

Patient Services Representative

Brightview Health
Ashtabula, OH
01.2024 - Current
  • Check-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
  • Maintain confidentiality of all patient information according to HIPAA regulations.
  • Review patient records for accuracy and completeness of data entry.
  • Participate in team meetings to discuss new initiatives or process improvements.
  • Answer incoming calls from patients in a professional manner and respond to inquiries or direct them to appropriate personnel.
  • Assist with patient registration, insurance verification, and appointment scheduling.
  • Assist other departments with various tasks as requested by supervisor.
  • Greet patients upon arrival and ensure they have the necessary paperwork completed.
  • Enter new patient demographics into database system accurately and efficiently.
  • Explain clinic policies and procedures clearly and concisely when necessary.
  • Coordinate with medical staff to ensure proper patient care was provided in a timely manner.
  • Schedule follow-up visits as needed based on physician instructions.
  • Collect copayments from patients at time of service.
  • Perform administrative duties such as filing documents into electronic health record system.
  • Provide information regarding billing procedures and payment options to patients.
  • Provide excellent customer service at all times while interacting with both internal and external customers.
  • Update patient charts with relevant information including test results or medical history.
  • Schedule patient appointments and procedures.
  • Scan completed forms, identification and insurance cards, maintaining patient documents folder.
  • Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtain insurance verification and authorization to submit financial clearance of patient accounts.
  • Document and manage patient information in computer system.
  • Obtain proper authorization and identification to release confidential medical records.
  • Utilize technology and specialized software to maximize productivity.

Adoption Counselor

Ashtabula APL
Ashtabula, OH
11.2022 - Current
  • Reviewed applications from potential adoptive families before placement of animals.
  • Observe interactions between pets and potential adopters.
  • Educate owners about proper pet care.
  • Train and supervise volunteers.
  • Process adoption fees.
  • File paperwork.
  • Set up appointments for veterinary procedures.
  • Provide counseling to prospective pet adopters and their families.
  • Conduct interviews with potential pet adopters to evaluate their suitability for pet ownership.
  • Perform animal-related assessments.
  • Work with local rescue organizations and shelters to source adoptable animals.
  • Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
  • Administered medication and treatment as prescribed by veterinarian to optimize animal health.
  • Used non-aggressive animal management to restrain animals during examinations or vaccinations.
  • Handled pets with gentle demeanor to help animals feel calm and secure.
  • Responded to several calls per day pertaining to animal control issues in local communities.
  • Managed financial resources allocated to adoptions including processing payments and reimbursements.
  • Participated in community outreach events promoting adoption services offered by the agency.
  • Performed administrative tasks such as filing documents or scheduling appointments.
  • Developed and maintained a database of adoption prospects.
  • Consulted with staff on resolution of complex service issues.
  • Provided hands-on and proactive leadership to community services staff.

Warehouse Associate

Amazon Warehouse
Bedford Heights, OH
07.2021 - 11.2022
  • Overseeing and managing the selection and handling of orders
  • Ensuring that products and/or merchandise are packed neatly and securely.
  • Ensuring that all warehouse operations are well-maintained and managed.
  • Loading and unloading Amazon merchandise trucks, ensuring that the warehouse space is well-organized and managed.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.

Customer Service Associate

Cleveland Bagel Co.
Cleveland, OH
08.2020 - 07.2021
  • Prepare dough and prep ingredients for daily operations.
  • Set oven temperatures, and placed items into hot ovens for baking.
  • Design, execute, and improve recipes.
  • Perform quality checks on ingredients and finished products.
  • Weigh, measure, wrap, label, and store food items.
  • Supervise and serve the food line
  • Operate food preparation equipment and machinery.
  • Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
  • Handled cash register operations accurately during peak times.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Barista

Phoenix Coffee Co.
Cleveland, OH
02.2017 - 08.2020
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Managed morning rush of customers daily with efficient customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Collected payments and provided accurate change.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Described menu items to customers and suggested products based on stated preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Maintained and operated coffee roasting equipment, including grinders and bean hoppers.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Performed basic repairs and routine maintenance on equipment to maintain operational levels.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Evaluated roasted beans for color, aroma, body, flavor profile and other characteristics.
  • Attended trade shows or industry events to stay informed about current trends in the specialty coffee market.
  • Completed pre-operational equipment checks to verify readiness for production runs and make necessary adjustments.
  • Researched artistic trends and techniques to stay up-to-date with industry standards.

Skills

  • Team Leadership
  • Communication
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Office Administration
  • Positive and Professional
  • Speedy and Efficient
  • Friendly and Outgoing
  • Exceptional Customer Service

Timeline

Patient Services Representative

Brightview Health
01.2024 - Current

Adoption Counselor

Ashtabula APL
11.2022 - Current

Warehouse Associate

Amazon Warehouse
07.2021 - 11.2022

Customer Service Associate

Cleveland Bagel Co.
08.2020 - 07.2021

Barista

Phoenix Coffee Co.
02.2017 - 08.2020

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Samantha Robinson