Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Robles

East Stroudsburg,PA

Summary

Ambitious, career-focused, anxious to obtain an entry-level position to help launch career while achieving company goals. Strong worth ethic, adaptability and exceptional interpersonal skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Dependable office assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

9
9
years of professional experience

Work History

Housekeeping Supervisor

Staybridge Suites Hotel
04.2018 - 06.2023
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.

Office Assistant

Nice Shingles Roofing & Exteri
03.2016 - 04.2017
  • Answered telephones, directed calls and took messages.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Typed, formatted and edited correspondence and other documents.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Completed and mailed contracts, invoices or checks.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Crew Member

McDonald's
08.2014 - 01.2017
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments

Education

Licensed Practical Nurse - Healthcare

Warren County Technical School
Washington, NJ
06.2024

High School Diploma -

High School South East Stroudsburg
East Stroudsburg
06.2016

Skills

  • Staff Evaluations
  • Department Coordination
  • Linens Management
  • Personnel Problem Management
  • Facilities Inspection
  • Decision Making
  • Service Optimization
  • Stock Planning
  • Performance Assessment
  • Quality Assurance Controls
  • Health and Safety Compliance
  • Customer Service
  • Social Media Knowledge
  • Complex Problem-Solving
  • Organizing and Categorizing

Languages

Spanish
Native or Bilingual

Timeline

Housekeeping Supervisor

Staybridge Suites Hotel
04.2018 - 06.2023

Office Assistant

Nice Shingles Roofing & Exteri
03.2016 - 04.2017

Crew Member

McDonald's
08.2014 - 01.2017

Licensed Practical Nurse - Healthcare

Warren County Technical School

High School Diploma -

High School South East Stroudsburg
Samantha Robles