Samantha Robles
Glendale,AZ
Summary
Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level.
Overview
5
5
years of professional experience
Work History
Daycare Teacher's Assistant
Children's Campus
02.2023 - Current
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Promoted learning and social development through structured and unstructured playtime.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Customer Loyalty Specialist
Risas Dental And Braces
09.2021 - 11.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Analyzed customer data to identify patterns and potential opportunities for improvement.
- Actively sought feedback from customers and implemented changes accordingly to enhance their experience further.
- Delivered informative presentations at company meetings, sharing insights on customer satisfaction trends and actionable strategies for improvement.
- Mentored new employees, sharing knowledge on policies, procedures, systems, and best practices related to customer loyalty operations within the organization.
- Consistently met or exceeded performance metrics while maintaining high levels of customer satisfaction.
- Handled escalated issues efficiently while maintaining composure under pressure; ultimately leading to successful conflict resolutions that benefited both the customer and company.
- Worked with multiple screens and programs to resolve customer issues.
- Provided excellent customer service and provided answers to client questions within set standards.
- Provided exceptional service to customers through active listening and personalized solutions.
- Developed strong relationships with clients, earning multiple commendations for outstanding service.
- Adhered to appropriate legal scripting when required.
- Educated customers about billing, payment processing and support policies and procedures.
Caregiver, Special Needs
Abrio Care
08.2020 - 09.2021
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Education
High School Diploma -
Ironwood High School
Peoria, AZ05-2019
Skills
- Cleaning and sanitizing
- Infant care
- Classroom organization
- Social development
- Early childhood development
- Lesson planning
- Special needs care
- Caring and empathetic demeanor
- Communication and interpersonal skills
- Organizational and planning skills
- Flexible work schedule
- Spanish language proficiency
- Active listening
- Task prioritization
- Relationship building
- Data entry
- Call center experience
- Payment processing
- Customer satisfaction measurement
- Appointment scheduling
- Transportation assistance
- Multitasking and organization
- Cultural sensitivity
Languages
Spanish
Native or Bilingual
Timeline
Daycare Teacher's Assistant
Children's Campus
02.2023 - Current
Customer Loyalty Specialist
Risas Dental And Braces
09.2021 - 11.2023
Caregiver, Special Needs
Abrio Care
08.2020 - 09.2021
High School Diploma -
Ironwood High School
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