Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Roccanova

Staten Island,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Incremental Assistant Store Manager

Primark
09.2024 - Current

Interim Store Manager

Primark
06.2024 - 09.2024
  • Successfully completed Store Manager induction.
  • Provided and embedded Management OD rollout with specific attention to hiring needs, management structure, and operational support for store.
  • Established strong, consistent routines for EHS/OPS lead role.
  • Created better framework through example setting for store's assistant manager.
  • Had decrease in store's yearly stock take results
  • Store achieved OAR of 96% for FY 23/24.

Incremental Assistant Store Manager- NY Metro

Primark
08.2022 - 06.2024
  • Assisted in development of fellow assistant and department managers to achieve desired sales and results, BAU, and NSO stores.
  • Coached and developed store colleagues in multiple locations, including BAU and NSO locations.
  • Supported Labor Relations rollout of Quart Team.
  • Formerly acting Quart Site Lead in Kings Plaza location.
  • Coached and developed newer managers to become Site Leads.
  • Coached multiple supervisors and supported their successful promotion to Team Manager.
  • Developed new and improved ways to opening and closing procedures, and daily store operations to increase management efficiency levels.
  • Lead store team through Linear Reduction Project.
  • Trained department managers and colleagues on daily duties, supervised, and provided feedback, resulting in improved performance and customer satisfaction.
  • Actively participated in employee engagement efforts to boost team morale, fostering positive and collaborative work environment.

Department Manager

Primark
07.2020 - 08.2022
  • Oversaw departments D1/D23, D2/7, D4, D5/15, D8, and D11/25 during the time as DM.
  • Developed action plans with the senior management team to maximize weekly and period sales goals.
  • Achieved year-end sales budget goal for D5 by 122%, D15 by 126%, and D4 by 124%.
  • Coached full-time colleagues and supported their successful promotion to supervisor.
  • Partnered with fellow department managers to maintain visual, replenishment, and customer service standards throughout the entire store.

General Manager

Modell's Sporting Goods
01.2018 - 03.2020

Assistant General Manager

Modell's Sporting Goods
04.2017 - 01.2018

Education

Bachelor of Science - Business Management

College of Staten Island of The City University of New York
Staten Island, NY
05.2017

Skills

  • Strong organizational skills
  • Adept time-management capabilities
  • Excels in communication, both written and verbal
  • Outstanding interpersonal skills
  • Capable of working independently and collaboratively
  • Thrives in handling multiple tasks simultaneously
  • Proven track record of meeting Key Performance Indicators and exceeding performance targets

Timeline

Incremental Assistant Store Manager

Primark
09.2024 - Current

Interim Store Manager

Primark
06.2024 - 09.2024

Incremental Assistant Store Manager- NY Metro

Primark
08.2022 - 06.2024

Department Manager

Primark
07.2020 - 08.2022

General Manager

Modell's Sporting Goods
01.2018 - 03.2020

Assistant General Manager

Modell's Sporting Goods
04.2017 - 01.2018

Bachelor of Science - Business Management

College of Staten Island of The City University of New York

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Samantha Roccanova