Samantha Rodriguez
Austin,TX
Summary
Driven professional with a proven track record at Academy, enhancing customer satisfaction through meticulous logistics coordination and fostering team collaboration. Demonstrated adaptability and problem-solving abilities, streamlining fulfillment processes and ensuring efficient patient transport. Expert in multitasking with a keen attention to detail, significantly improving workflow and safety.
Overview
2
2
years of professional experience
Work History
Transporter
Touchpoint
05.2024 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
Fulfillment Lead
Academy
08.2022 - 05.2024
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Handled production picking, packing and shipping orders.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
Education
Health & Fitness Management -
Texas State University
San Marcos, TX05.2025
High School Diploma -
Lockhart High School
Lockhart, TX05.2022
Skills
- Logistics Coordination Experience
- Customer rapport
- Patient Transport
- Time Management
- Problem-solving abilities
- Multitasking
- Attention to Detail
- Critical Thinking
- Team Collaboration
Timeline
Transporter
Touchpoint
05.2024 - Current
Fulfillment Lead
Academy
08.2022 - 05.2024
Health & Fitness Management -
Texas State University
High School Diploma -
Lockhart High School
Similar Profiles
Anna CuevasAnna Cuevas
Lead Patient Observer at TouchpointLead Patient Observer at Touchpoint
James RobinsonJames Robinson
Cook Shift Leader at TouchPointCook Shift Leader at TouchPoint
Carrie JohnsonCarrie Johnson
Hot Line Cook at TouchpointHot Line Cook at Touchpoint
Sherry HowellSherry Howell
Director of Dining Services at TouchPointDirector of Dining Services at TouchPoint
JACOB LUJANJACOB LUJAN
Sales Representative at Community Marketing StrategiesSales Representative at Community Marketing Strategies