Samantha Rodriguez
Huntington Park,CA
Overview
6
6
years of professional experience
Work History
Dog Groomer
Petsmart
02.2022 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Data Entry Clerk
El Gallito Market Inc. El Gallito Market
09.2018 - 02.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Appointment Scheduling
- Record Keeping Abilities
- Continuous Learning Attitude
- Professionalism and Ethics
- Safety Procedures
- Hand-Eye Coordination
- Verbal and written communication
- Stress reduction techniques
- Customer Communication
- Teamwork and Collaboration
- Honest and Dependable
- Dependable and Responsible
- Problem-Solving
- Critical Thinking
- Facilities Maintenance
- Decision-Making
- Problem Identification
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Effective Communication
Timeline
Dog Groomer
Petsmart
02.2022 - Current
Data Entry Clerk
El Gallito Market Inc. El Gallito Market
09.2018 - 02.2022
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