Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Rodriguez

Temple

Summary

Detail-oriented and compassionate customer service professional with experience in fast-paced environments including financial services, retail, and education. Skilled in patient-facing tasks such as scheduling, payments, insurance verification, and front-desk communication. Strong communicator with empathetic listening, professional demeanor, and a commitment to delivering exceptional service. Technically adept with accurate data entry and adaptable to evolving procedures and systems.

Overview

10
10
years of professional experience

Work History

Member Service Representative

Texell Credit Union
09.2024 - Current
  • Greet members and assist with account transactions, payments, and debit card issuance.
  • Schedule appointments and manage lobby interactions with attention to customer satisfaction.
  • Perform daily audits and handle sensitive account information with discretion.
  • Deliver clear, respectful communication while resolving member concerns.

Team Member / Shift Opener

Freddy’s Frozen Custard & Steakburgers
02.2021 - 08.2024
  • Executed daily opening procedures, ensuring workstations were fully stocked, clean, and operational.
  • Provided prompt and courteous customer service at the counter and drive-thru, accurately processing orders and preparing dessert items.
  • Maintained a clean, organized, and inviting dining environment to enhance the guest experience.

Afternoon Teacher / Substitute Teacher

Belton Education Station
06.2020 - 02.2022
  • Facilitated interactive educational activities for Pre-K to 5th-grade students.
  • Assisted lead teachers in classroom management and individual student support.
  • Substituted for middle school classes; CPR certified during employment.

Office Assistant (Volunteer)

Michael White Law Office
06.2015 - 08.2015
  • Answered and directed phone calls; scheduled appointments, and provided client assistance.
  • Maintained filing systems and ensured accuracy in document organization.
  • Delivered courteous and professional front-office service to clients and staff.
  • Handled administrative tasks, including data entry and closing procedures.

Education

High School Diploma -

01.2021

Skills

  • Customer Service
  • Communication
  • Time Management
  • Adaptability
  • Problem Solving
  • Critical Thinking
  • Team Collaboration
  • Public Speaking
  • Computer Proficiency
  • Fast Learner
  • Strong Work Ethic

Timeline

Member Service Representative

Texell Credit Union
09.2024 - Current

Team Member / Shift Opener

Freddy’s Frozen Custard & Steakburgers
02.2021 - 08.2024

Afternoon Teacher / Substitute Teacher

Belton Education Station
06.2020 - 02.2022

Office Assistant (Volunteer)

Michael White Law Office
06.2015 - 08.2015

High School Diploma -

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