Samantha Rodriguez
Richland,WA
Summary
Accomplished Customer Service Representative at Discreet Supplies, adept in active listening and problem resolution. Leveraged critical thinking to enhance customer satisfaction by 20%. Skilled in data entry and building rapport, fostering a positive client experience. Proven track record in staff training and complaint resolution, ensuring efficient service delivery.
Overview
9
9
years of professional experience
Work History
Discreet Supplies
Amber Hughes
01.2023 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Premium Lawn Care
01.2017 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
GED -
New Horizan
Pasco, WASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint resolution
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Discreet Supplies
Amber Hughes
01.2023 - Current
Premium Lawn Care
01.2017 - 01.2024
GED -
New Horizan
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