Samantha Rodriguez
Hacienda Hibachi Food Truck
Anaheim,CA
2
Languages
1
Certification
5
Years of experience
Dedicated Food-Service Professional with 5 years of experience in fast-paced environments. Skilled in customer service, order management, payment processing, and team training. Delivered exceptional service at high-volume events while maintaining accuracy under pressure. Bilingual in English and Spanish, fostering teamwork and enhancing customer satisfaction.
Work History
Cashier / Food Service Team Member
5 Years 8 Months- Provide friendly and attentive customer service in a fast-paced food-service environment.
- Greeted customers, answered questions, took orders, and ensured accuracy of orders to enhance customer satisfaction.
- Operating the register and handle cash and customer payments responsibly.
- Served 500+ customers at high-volume events while maintaining efficiency and professionalism to ensure smooth operations.
- Work effectively under extreme heat and pressure while maintaining accuracy, cleanliness, and positive customer service.
- Ensured work areas remained clean and sanitary to comply with health standards.
- Trained new employees on daily procedures and customer service to improve onboarding experience and team performance.
- Working closely with a small team and took on multiple responsibilities to keep operations running smoothly.
- Look for new ways to improve the customer experience and make service more efficient and welcoming.
- Adapted quickly to changing responsibilities and supported team members wherever needed
Education
High School Diploma
Santa Ana High School Diploma 2024
Skills
Order taking
POS/Register Operation
Cash handling
Cleaning and Sanitation
Food prep
Product restocking
Stocking and Organization
High volume service
Working Under Pressure
Time Management
Customer Service
Service excellence
English and Spanish
Onboarding New Staff
Employee onboarding
Teamwork
Problem solving
Patience and empathy
Cleaning sanitization
Refund management
Employee onboarding
Refund management
Certification
FOOD HANDLERS
Languages
English
Spanish
Timeline
Cashier / Food Service Team Member
Hacienda Hibachi Food Truck
01.2021 - CurrentRead More
Golden West College
High School Diploma
Read More
Personal Information
Title: Barista/ food service team member