Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samantha Rodriguez-Perez

Lehigh Acres,FL

Summary

Dynamic and detail-oriented professional with a proven track record at Carrabba's Restaurant, excelling in customer service and team collaboration. Adept at managing reservations and optimizing guest experiences, I thrive in high-pressure environments while maintaining a professional appearance. Recognized for effective communication and multitasking skills, ensuring swift resolutions to guest inquiries.

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Host/Server

Carrabba's Restaurant
10.2022 - 12.2022
  • Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize table assignments and minimize wait times.
  • Provided menu information and answered guest inquiries to enhance dining experience.
  • Collaborated with team members to maintain a clean and organized front-of-house environment.
  • Delivered exceptional customer service in high-pressure dining environment.
  • Assisted with food preparation and ensured adherence to hygiene standards.
  • Managed customer orders using point-of-sale system accurately and promptly.
  • Resolved guest complaints effectively, ensuring positive dining experiences.
  • Maintained cleanliness of dining area, adhering to health and safety regulations.
  • Adapted to changing priorities during peak hours, maintaining quality service standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Crew Member

Taco Bell
11.2021 - 12.2021
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Operated cash register efficiently, handling transactions with accuracy and attention to detail.
  • Maintained cleanliness and organization of work area to ensure compliance with health standards.
  • Assisted in food preparation by following safety protocols and maintaining ingredient quality.

Education

Dental Assistant Certificate - Dental Assistant

Dental Assistant Training Schools Of Florida
North Fort Myers, FL
06-2025

Phlebotomy Certificate - Phlebotomy

Health Care Training Corp
05-2023

High School Diploma -

Ignite Learning Academy
Phoenix, AZ
05-2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Detail-oriented
  • Exceptional communication
  • Professional appearance
  • Server support
  • Seating arrangements
  • Reservation management
  • Foreign language skills
  • Takeout order processing
  • Guest feedback

Certification

Dental Assistant Certificate

Phlebotomy Certificate

High School Diploma

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Host/Server

Carrabba's Restaurant
10.2022 - 12.2022

Crew Member

Taco Bell
11.2021 - 12.2021

Dental Assistant Certificate - Dental Assistant

Dental Assistant Training Schools Of Florida

Phlebotomy Certificate - Phlebotomy

Health Care Training Corp

High School Diploma -

Ignite Learning Academy
Samantha Rodriguez-Perez