Summary
Overview
Work History
Skills
Timeline
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Samantha Rogers

Samantha Rogers

Little River,SC

Summary

Personable and dedicated banking professional with solid foundation in customer relations and staff management. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving sales results and fostering positive financial wellness for clients.

Overview

13
13
years of professional experience

Work History

VP, Relationship Manager II

PNC Bank
12.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
  • Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
  • Educated clients on current promotional offerings and products using consultative selling tactics.

VP, Branch Manager II

PNC Bank
02.2020 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Region Diversity and Inclusion Champion-promoted inclusive workplace environment by conducting regular employee training and workshops on cultural sensitivity and unconscious bias.
  • Scored 100 on DAP
  • Received Market All Star award for 2023 and 2024
  • Retail Elite winner for 2024
  • Led the Carolinas Market with 357 Branch credit card sales in 2023
  • Chosen as ambassador for Carolina's Leaders for Tomorrow in 2023
  • Selected for Carolina's Leaders for Tomorrow in 2022.

Branch Sales and Service Associate

PNC Bank
09.2018 - 02.2020
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Branch Banker

Fifth Third Bank
05.2012 - 07.2018
  • Optimized branch performance by analyzing key metrics and implementing targeted action plans.
  • Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
  • Implemented sales strategies for the promotion of various banking products and services.
  • Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
  • Elite Banking Squad- focused on small business through specialized classes and meeting with business partners.

Skills

Client relationship building

Goals and performance

Consultative selling

Effective questioning

Friendly, positive attitude

Timeline

VP, Relationship Manager II

PNC Bank
12.2024 - Current

VP, Branch Manager II

PNC Bank
02.2020 - 12.2024

Branch Sales and Service Associate

PNC Bank
09.2018 - 02.2020

Branch Banker

Fifth Third Bank
05.2012 - 07.2018

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Samantha Rogers