Samantha Rolling
Columbus
Summary
Detail-oriented Administrative Professional with expertise in office operations, scheduling, and customer communication. Proficient in utilizing office technology and social media platforms to enhance engagement and brand presence. Known for maintaining organized workflows and managing multiple priorities while delivering exceptional service. Adaptable and proactive in learning new systems to foster a positive workplace culture.
Overview
19
19
years of professional experience
Work History
Grooming Salon Leader
Petsmart
05.2022 - 10.2025
- Enhanced client satisfaction by leading a high-quality grooming team.
- Mentored staff on grooming techniques and customer service excellence.
- Ensured compliance with health and safety regulations during daily operations.
- Streamlined workflow efficiency through innovative process improvements in the salon.
- Resolved customer concerns swiftly, maintaining high satisfaction among clients.
- Established relationships with local veterinarians, boosting new client referrals.
- Retained new employees on an average of 89% "Year to Date"
Pet Bather
Petsmart
11.2006 - 10.2025
- Enhanced customer satisfaction by delivering exceptional grooming services.
- Trained junior groomers, improving service quality and team performance.
- Maintained a clean, organized grooming area, ensuring safety compliance.
- Customer "rebook" was always consistently at 75% week to week
- Built strong client relationships through effective communication and understanding.
- Explained services and costs to pet owners, assessing special needs.
- Boosted client retention by consistently providing outstanding service for pets.
Manufacturing Operator
Malone Staffing
01.2023 - 03.2024
- Operated machinery to ensure efficient production flow and adherence to safety standards.
- Conducted quality inspections to maintain product specifications and reduce defects.
- Assisted in training new operators on equipment usage and safety protocols.
- Collaborated with team members to optimize workflows and enhance productivity.
Education
Associate of Science - Management
Georgia Military College
Milledgeville, GA04-2026
Skills
- Animal behavior
- Team management
- Appointment scheduling
- Employee engagement
- Health and safety regulations
- Employee training
- Staff management
- Performance evaluations
- Social media marketing
- Task delegation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Manufacturing Operator
Malone Staffing
01.2023 - 03.2024
Grooming Salon Leader
Petsmart
05.2022 - 10.2025
Pet Bather
Petsmart
11.2006 - 10.2025
Associate of Science - Management
Georgia Military College