Samantha Romot
Louisville,TN
Summary
Dynamic and results-driven Leasing Agent with a proven track record in property management, sales, and customer service. Experienced in guiding prospective tenants through the leasing process, conducting property tours, negotiating lease terms, and managing tenant relationships. Strong interpersonal and communication skills with a focus on providing exceptional service and ensuring tenant satisfaction. Detail-oriented with expertise in handling leasing documents, processing applications, and maintaining accurate records. Eager to bring a blend of customer service excellence and organizational skills to a reputable property management team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
08.2023 - Current
- Delivered outstanding customer service and ensured the safety and comfort of passengers during domestic and international flights.
- Managed emergency situations, demonstrating quick problem-solving, adaptability, and decision-making under pressure.
- Assisted in the coordination of cabin operations, ensuring compliance with safety regulations and flight schedules.
- Maintained accurate records of flight details, passenger services, and incident reports.
- Collaborated with team members, and communicated effectively with ground staff to ensure smooth operations.
- Developed strong interpersonal and communication skills while working in a fast-paced, customer-focused environment, valuable for client relations in office and administrative roles.
Flight Attendant
Allegiant Air
03.2018 - 08.2023
- Provided excellent customer service by addressing passenger needs and ensuring a safe, comfortable flight experience.
- Handled customer inquiries and complaints efficiently, demonstrating strong conflict resolution and problem-solving skills.
- Managed administrative tasks related to flight documentation, inventory, and crew coordination.
- Assisted with organizing logistics for pre-flight checks, boarding, and other critical operational tasks, showcasing strong attention to detail.
- Gained proficiency in time management, multitasking, and maintaining composure in high-pressure situations—skills that transfer well to an office or admin setting.
Realtor
Keller Williams
12.2017 - 08.2023
- Managed property listings, client communications, and sales processes, maintaining strong organizational skills.
- Coordinated appointments, showings, and meetings with clients, developers, and other real estate professionals, requiring effective scheduling and communication.
- Utilized CRM software and databases to track leads, property listings, and client transactions, demonstrating proficiency in office tools and administrative tasks.
- Negotiated contracts, prepared documentation, and facilitated transactions from initial inquiry to closing, ensuring client satisfaction and attention to detail.
- Balanced this entrepreneurial role with a full-time flight attendant position, showcasing strong time management, organization, and multitasking abilities.
Leasing Agent
RAM Partners LLC
06.2017 - 03.2018
- Assisted prospective tenants by providing property tours, answering questions, and guiding them through the leasing process, demonstrating strong customer service and communication skills.
- Managed leasing documentation, including rental applications, lease agreements, and move-in/move-out forms, ensuring accuracy and compliance with company policies.
- Coordinated with maintenance and management teams to ensure that units were ready for occupancy, demonstrating excellent organizational and coordination skills.
- Utilized property management software to track tenant information, manage rental payments, and update leasing records.
- Processed payments, deposits, and handled tenant inquiries, showcasing multitasking and attention to detail in a fast-paced environment.
- Built and maintained strong relationships with tenants, addressing concerns and providing solutions to improve overall satisfaction, contributing to tenant retention and a positive community atmosphere.
Education
High School Diploma -
Pennfoster
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Office Administration & Scheduling
- Customer Service & Communication
- Time Management & Multitasking
- Data Management & Analysis (Excel)
- Problem Solving & Attention to Detail
- Tech-Savvy & Adaptability
- Organization & Efficiency
- Team Collaboration
- Currently learning SQL and Tableau
Certification
- Currently Pursing a Certificate in Microsoft Suite
Timeline
Flight Attendant
Delta Air Lines, Inc
08.2023 - Current
Flight Attendant
Allegiant Air
03.2018 - 08.2023
Realtor
Keller Williams
12.2017 - 08.2023
Leasing Agent
RAM Partners LLC
06.2017 - 03.2018
High School Diploma -
Pennfoster
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