Samantha Rosado
Waterbury
Summary
Dynamic server and bartender with a dedicated work ethic and effective multitasking abilities.Proven track record in upselling and enhancing guest engagement, fostering loyalty through personalized service. Adaptable team player skilled in POS system management, consistently delivering exceptional dining experiences even during peak hours.Takes pride and passionate as a server.
Overview
17
17
years of professional experience
Work History
Server/Bartender
Iron Horse Sports Pub
10.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Dennys Restaurant
05.2019 - 04.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Friendly's Restaurant
10.2007 - 04.2019
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Certified Nursing Assistant - Nursing
Stone Academy
Waterbury, CT02-2013
High School Diploma -
Naugatuck High School
Naugatuck, CT06-2007
Skills
- Dedicated Work Ethic
- Effective Multitasking
- Effective Upselling Strategies
- POS System Management
- Liquor, wine, and food service
- Effective Guest Engagement
- Supportive Team Player
- Reliable and responsible
- Adaptable and flexible
- Problem-solving
- Strong Energy Levels
- Effective Decision-Making Under Stress
Languages
English
Full Professional
Interests
- Swimming
- I enjoy cooking for friends and family gatherings
- Volunteer Work
- Animal Care
- Documenting and sharing travel experiences
- Dance
Timeline
Server/Bartender
Iron Horse Sports Pub
10.2021 - 04.2024
Server
Dennys Restaurant
05.2019 - 04.2024
Server
Friendly's Restaurant
10.2007 - 04.2019
Certified Nursing Assistant - Nursing
Stone Academy
High School Diploma -
Naugatuck High School
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