Samantha Rose
Charlotte,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Romanoff Electric Resdential, LLC
2020.03 - 2024.04
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversees open account receivables.
- Approve and submit the administrator's weekly timesheets and office/field staff expense reports.
Sr. Construction Adminstrator
Romanoff Electric Resdential, LLC
2019.03 - 2020.03
- Increased client satisfaction by delivering high-quality workmanship and addressing concerns promptly.
- Boosted team morale through effective communication, clear expectations setting, and regular recognition of achievements.
- Submitted monthly pay applications and change orders to General Contractors.
- Coordinated permit applications with local authorities to ensure compliance with building codes and regulations while avoiding delays in the project timeline.
- Attend weekly meetings to help ensure success for each project.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Construction Adminstrator
Romanoff Electric Resdential, LLC
2018.04 - 2019.03
- Ensured timely completion of projects by closely monitoring progress and adjusting schedules as needed.
- Enhanced communication between team members by conducting regular meetings and fostering a collaborative environment.
- Reduced project delays through proactive coordination with contractors and suppliers.
- Maintained detailed records of all project-related documentation, ensuring easy access for auditing purposes or future reference by stakeholders.
Construction Adminstrator
Romanoff Heating & Cooling Charlotte, LLC
2014.10 - 2018.04
- Ensured timely completion of projects by closely monitoring progress and adjusting schedules as needed.
- Enhanced communication between team members by conducting regular meetings and fostering a collaborative environment.
- Communicated on a daily basis with builders.
- Ensured all permits were scheduled in a timely manner.
- Invoicing an collecting on invoices.
- Creating and maintain reports in MS Office and Construction software.
- Assist Service Department - schedule service/warranty calls, answer incoming service calls,
Receptionist
Romanoff Heating And Cooling Charlotte, LLC
2014.07 - 2014.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cashier Team Lead
Cracker Barrell Old Country Store
2013.06 - 2014.07
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Customer Service Cashier
Walmart
2010.06 - 2012.12
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
No Degree - Nursing
York Technical College
Rock Hill, SCHigh School Diploma -
Clover High School
Clover, SC06.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
Accomplishments
- Advanced from Construction Administrator to Office Manager within five years for dependability, worth ethic, and determination to continue to learn and grow with the company.
Certification
- Notary
Timeline
Office Manager
Romanoff Electric Resdential, LLC
2020.03 - 2024.04
Sr. Construction Adminstrator
Romanoff Electric Resdential, LLC
2019.03 - 2020.03
Construction Adminstrator
Romanoff Electric Resdential, LLC
2018.04 - 2019.03
Construction Adminstrator
Romanoff Heating & Cooling Charlotte, LLC
2014.10 - 2018.04
Receptionist
Romanoff Heating And Cooling Charlotte, LLC
2014.07 - 2014.10
Cashier Team Lead
Cracker Barrell Old Country Store
2013.06 - 2014.07
Customer Service Cashier
Walmart
2010.06 - 2012.12
No Degree - Nursing
York Technical College
High School Diploma -
Clover High School
- Notary
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