Samantha Rosenberg
Reseda,CA
Summary
Dynamic and results-driven Customer Success Manager with over 20 years of experience in client relations, strategic planning, and operational efficiency across diverse industries. Proven track record in driving client success, leading high-performance teams, and implementing innovative solutions. Adept at fostering long-term relationships and delivering exceptional results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Lead Customer Success Manager, Sales, Distribution
Batelle
01.2021 - 05.2024
- Transformed from a dedicated customer to a pivotal customer-facing role, quickly advancing to Lead Sleep Consultant due to exceptional rapport with families and effectiveness in solving sleep issues
- Collaborated globally with Sales, Distribution, and Customer Success teams to deliver exceptional service
- Managed communication and projects across different time zones for successful outcomes
- Designed and led comprehensive sleep training classes for parents, becoming the sole certified consultant on staff, significantly improving client outcomes and satisfaction
- Achieved advanced certifications in sleep consulting, focusing on children with Autism Spectrum Disorder (ASD), Sensory Processing Disorder (SPD), and medical concerns
- Pioneered a specialized program to support these families, positioning Batelle as a leader in inclusive sleep solutions
- Seamlessly integrated sales responsibilities, driving significant revenue growth while maintaining daily consulting duties
- Enhanced distribution processes, demonstrating multifaceted expertise and dedication
- Spearheaded the creation of a groundbreaking support program for children with ASD/SPD and medical concerns, expanding service offerings and elevating Batelle's market position
- Contributed to the integration of artificial intelligence to streamline service delivery and track performance
- Established and monitored Objectives and Key Results (OKRs), aligning team efforts with strategic goals and boosting productivity
- Conducted personalized consultations, expertly managing concerns and refund requests to ensure unparalleled customer satisfaction
- Maintained strong, trusting relationships with families
- Integral to Batelle's journey from startup to a mature organization
- Recognized for outstanding performance and commitment, retained through all phases of the company's evolution, contributing to its resilience and growth
- Leveraged Slack for team communication, Notion for project management, Google Sheets for data analysis, and HubSpot for CRM and sales tracking
- Utilized AI tools to enhance service efficiency and effectiveness.
Department Head, Key Hairstylist
Film Industry
02.2008 - 02.2020
- Led departments, ensuring smooth operations, comprehensive staff training, and client satisfaction
- Developed and executed creative hair solutions for a diverse clientele, including high-profile figures
- Enhanced character development and visual storytelling for TV and film productions
- Collaborated closely with directors and producers, contributing valuable input during pre-production
- Delivered continuity and authenticity across scenes in major productions such as 'Grey's Anatomy' and 'Arrested Development.' Expanded professional reach into editorial work, achieving striking visual results in photo shoots and advertisements.
Assistant Hair Stylist
Salons
01.2008 - 01.2010
- Provided crucial support to senior stylists in prestigious salons
- Worked with a discerning clientele, including celebrities, enhancing client relations and service delivery
- Refined hair styling techniques and gained unique insights into catering to high-profile clients.
Executive Assistant
PR Companies: Levy Pezanti, Harrison & Shriftman
01.2002 - 01.2004
- Thrived in a dynamic environment, managing high-profile events and liaising with celebrity clients
- Coordinated intricate logistics for exclusive gatherings, ensuring seamless execution
- Provided invaluable support and assistance, anticipating needs and delivering solutions with precision
- Demonstrated unwavering dedication and a keen eye for detail in a fast-paced public relations environment
- Forged meaningful connections, contributing to the success of collaborative teams.
Education
University of Arizona
Certification in Pediatric Sleep Consultation -
QC Wellness
08.2022
Cosmetology -
Santa Monica College
01.2008
Skills
- Client Relations
- Strategic Planning
- Team Leadership
- Operational Efficiency
- Communication
- Technology Proficiency
- Problem Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Organization and Time Management
- Problem Resolution
- Verbal Communication
Additional Information
With a proven ability to deliver exceptional client experiences, drive strategic growth, and manage high-pressure environments, I am eager to bring my expertise and passion to a new role. Thank you for considering my application.
Timeline
Lead Customer Success Manager, Sales, Distribution
Batelle
01.2021 - 05.2024
Department Head, Key Hairstylist
Film Industry
02.2008 - 02.2020
Assistant Hair Stylist
Salons
01.2008 - 01.2010
Executive Assistant
PR Companies: Levy Pezanti, Harrison & Shriftman
01.2002 - 01.2004
University of Arizona
Certification in Pediatric Sleep Consultation -
QC Wellness
Cosmetology -
Santa Monica College
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